Mental Health Clerk
NaphCare, Inc.
Summary
NaphCare is hiring a Full time Mental Health Clerk to join our team of medical professionals working at the Montgomery Work Release facility located in Montgomery, AL. As a Correctional Mental Health Clerk, you will work alongside correctional officers and other medical professionals to provide administrative and clerical support to the Mental Health Director and Health Services Administrator.
Job description
Overview
NaphCare is hiring a Full time Mental Health Clerk to join our team of medical professionals working at the Montgomery Work Release facility located in Montgomery, AL. As a Correctional Mental Health Clerk, you will work alongside correctional officers and other medical professionals to provide administrative and clerical support to the Mental Health Director and Health Services Administrator.
Responsibilities
- Manage all incoming calls, direct/transfer calls to appropriate staff, retrieve all voicemails daily and return calls as necessary
- Utilize Microsoft Office, including Word and Excel, to prepare various reports, memos and correspondence as needed; also utilize specific software (X-Jail, TechCare) as needed
- Perform various clerical and administrative functions to include tracking supplies, utilizing purchase orders for outside vendors and distributing mail
- Enter client data into Electronic Health Record (EHR) systems, including case notes, payments, and scheduling
- Shred all documentation containing Patient Health Information (PHI)
- Coordinate with Records Department for archiving files and reports
- Coordinate volunteer services
Qualifications
- Must hold a High School Diploma or GED certificate
- Basic computer skills including working knowledge of Microsoft Office Suite (Outlook, Excel, Word)
- Excellent skills in the areas of organization, attention to detail, time management and an ability to manage multiple tasks
- Be able to obtain BLS CPR Certification (AHA required)
- Must have one (1) year of clerical experience, preferably in a correctional setting
- Excellent interpersonal and communication skills
- Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance abuse issues
- Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all corporate policies, procedures, and legal requirements
- Must pass the facility's criminal background check and drug screening
Working Conditions
Must have the physical and mental capacity to work in an environment that may be less than pristine, as well as manage and maintain physical and mental health when encountering stressful situations.
Requirements
- High School Diploma or GED certificate
- Basic computer skills including working knowledge of Microsoft Office Suite (Outlook, Excel, Word)
- Excellent organization, attention to detail, time management and ability to manage multiple tasks
- Be able to obtain BLS CPR Certification (AHA required)
- One (1) year of clerical experience, preferably in a correctional setting
- Excellent interpersonal and communication skills
- Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance abuse issues
- Ability to maintain confidentiality of proprietary and/or confidential information
- Integrity, professionalism and ability to adhere to a Code of Conduct and comply with corporate policies, procedures, and legal requirements
- Must pass the facility's criminal background check and drug screening
Benefits
- Health, Dental & Vision Insurance
- Free Prescriptions
- Employee Assistance Program
- 401(k) & Roth
- Tuition Assistance
- Referral Bonuses
- Term Life Insurance
- Paid Time Off
- Paid Holidays
- Continuing Education & CMEs
Company overview
NaphCare, Inc. is a leading provider of comprehensive healthcare services and technology solutions specifically designed for correctional facilities across the United States. Founded in 1989 and headquartered in Birmingham, Alabama, the company partners with local, state, and federal government agencies to deliver innovative healthcare, technology, and administrative solutions for the correctional system. As a family-owned company with 1,001-5,000 employees, NaphCare has pioneered several industry-first initiatives including the Proactive Care Model, TechCare® Electronic Health Record system, and STATCare telehealth services. The company offers a full spectrum of correctional healthcare services including medical and mental health care, pharmacy services, dialysis, medication-assisted treatment, and forensic services. NaphCare's mission focuses on improving and saving lives through excellence and innovation, with a commitment to treating every patient with dignity while preparing them for successful reentry into their communities. The company has established itself as an industry leader with one of the longest-running partnerships with the federal Bureau of Prisons and multiple facilities earning the prestigious NCCHC Pinnacle Award for excellence in correctional healthcare.