Mental Health Engagement Specialist - PACT

The Mental Health Engagement Specialist (MHES) provides behavioral health services to individuals to generate referrals and promote client engagement. The MHES engages community partners and local hospitals to assist in the referral process and reduce barriers to PACT services.

Essential Duties and Responsibilities

• Provide episodic, trauma-informed, person-centered care utilizing evidence-based practices within scope of practice.
• Establish and maintain collaborative working relationships with clinical, administrative and support staff, community partners, clients, and family/natural supports.
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and procedures.
• Be the primary point of contact for clients and referral sources when clients are in the process of enrollment.
• Establish relationships with key community partners to elicit additional PACT referrals and address any barriers to PACT services.
• Review referrals for basic admission criteria and connect to appropriate PACT supervisor for screening process.
• Manage tracking of PACT referrals.
• Meet with potential PACT clients and provide education on the PACT program and model.
• Coordinate and schedule community education presentations.
• Provide services and support to clients prior to their first outpatient appointment.
• Conduct risk assessments and when risk is indicated, review with a supervisor to determine the level of response needed to maintain the safety of the client or others, develop and implement safety plans, and provide crisis intervention and stabilization services as needed, including facilitating access to inpatient facilities for behavioral health care.
• Provide care coordination services to clients.
• Comply with all state WAC requirements and FBH policies and procedures.
• Perform FBH charting requirements, correspondence, HRIS, and other paperwork in a complete and timely manner.
• Participate in required staff meetings, including regular supervision and weekly clinical staff meetings.
• Operate as a member of a multi-disciplinary team.
• Requires travel to see clients in the community and travel between work sites either via FBH owned vehicles and/or personal vehicle.
• Other duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of Washington Administrative Codes and statutes pertaining to the treatment and delivery of mental health services.
• Must possess excellent communication skills, including the ability to send and receive oral and written messages, in a clear, positive, prompt, and appropriate manner, while maintaining customer confidentiality.
• Demonstrated ability to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude, and empathy.