Mental Health Professional
THE LINCOLN CENTER FOR FAMILY AND YOUTH
Summary
The Mental Health Professional will work in partnership with New Castle County Public Safety (NCCPS) to triage emergency, mental-health related calls in the 911 operations call center.
Job description
Duties & Responsibilities
- Assess the health and safety needs of those involved in each call
- Determine what resource is best suited and whether it should be led by law enforcement, emergency medical services, or a mental health professional
- Divert those in need of mental health support from encountering the criminal justice system, whenever possible
- Track the number of calls received, calls diverted to 911, calls returned to 911, referrals made, follow-ups, and the number of Behavioral Health Unit referrals
- Attend mandatory trainings and regularly scheduled meetings to help develop and manage the program
- Collect data and develop reports as required
- Submit monthly timesheet/invoice for hours completed
Education & Experience
- Master’s degree in Social Work, Counseling, Psychology, or related field
- At least five (5) years’ mental health professional experience
- Flexibility to work a rotating shift in the 911 call center
- Certified Clinical Trauma Professional (CCTP)
- Hospital/crisis background preferred
- Experience with law enforcement preferred
Requirements
- Master’s degree in Social Work, Counseling, Psychology, or related field
- At least five (5) years’ mental health professional experience
- Flexibility to work a rotating shift in the 911 call center
- Certified Clinical Trauma Professional (CCTP)
- Hospital/crisis background preferred
- Experience with law enforcement preferred
Company overview
The Lincoln Center for Family and Youth is a nonprofit organization dedicated to providing comprehensive mental health and family support services. Operating within the health and human services sector, this organization focuses on delivering therapeutic interventions, counseling, and support programs designed to strengthen families and promote youth development. Their mission centers on creating healthier communities through accessible mental health care, family preservation services, and youth empowerment initiatives. The organization likely offers a range of services including individual and family therapy, crisis intervention, parenting support, and community outreach programs. As a nonprofit entity, The Lincoln Center for Family and Youth plays a crucial role in addressing mental health disparities and providing essential support systems for vulnerable populations. Their work contributes to building resilient families and supporting positive youth development through evidence-based practices and community-centered approaches.