Mental Health Throughput Manager
PM Pediatric Care
Summary
The Throughput Manager is responsible for overseeing and optimizing the end-to-end patient flow across Mental Health services, ensuring efficient movement of patients from initial referral and access through scheduling, treatment initiation, ongoing care coordination, and revenue cycle readiness. This role provides operational leadership for intake, patient access, scheduling, provider capacity management, referral conversion, care coordination, billing throughput, and process improvement initiatives.
Job description
Essential Responsibilities
Leadership & Team Management
- Directly supervise Intake Coordinators, Scheduling Specialists, Access Coordinators, and other operational support staff.
- Recruit, onboard, train, and develop team members.
- Conduct regular one-on-one meetings, coaching sessions, and performance evaluations.
- Establish productivity, quality, and service expectations.
- Develop staffing models and schedules to ensure adequate coverage.
- Manage attendance, PTO approvals, and workforce planning.
- Foster a culture of accountability, collaboration, and continuous improvement.
Patient Access & Intake Management
- Oversee all patient intake and access workflows.
- Ensure timely response to referrals, inquiries, and appointment requests.
- Monitor and improve new patient conversion rates.
- Reduce barriers to care and improve speed to first appointment.
- Develop strategies to minimize appointment delays and improve patient experience.
- Maintain waitlists and implement backfill strategies.
Throughput & Capacity Management
- Monitor patient flow across the continuum of care.
- Optimize provider schedules and template utilization.
- Forecast provider capacity and identify opportunities to increase access.
- Monitor visit completion rates, cancellations, no-shows, and rescheduling patterns.
- Develop strategies to improve continuity of care and reduce patient leakage.
- Support service expansion planning and resource allocation.
Referral & Care Coordination Management
- Oversee internal and external referral processes.
- Monitor referral aging and conversion metrics.
- Ensure seamless transitions between levels of care and services.
- Collaborate with referral sources and internal stakeholders to improve access and patient retention.
- Ensure referral documentation and authorization requirements are completed timely.
Revenue & Operational Throughput
- Partner with Revenue Cycle teams to identify operational barriers impacting billing and claims submission.
- Monitor scheduling and registration accuracy to minimize claim denials.
- Support processes that improve charge capture and reduce delays in revenue realization.
- Collaborate on workflow improvements that impact financial performance and patient access.
Operational Excellence & Process Improvement
- Develop, standardize, and maintain operational workflows and SOPs.
- Identify inefficiencies and implement process improvement initiatives.
- Lead operational projects and system implementations.
- Coordinate onboarding activities for new providers to ensure operational readiness.
- Support new program launches, market expansions, and strategic initiatives.
- Utilize Lean principles and data-driven methodologies to improve throughput.
Data, Reporting & Analytics
- Monitor key operational dashboards and KPIs.
- Analyze trends related to patient access, provider utilization, conversion, throughput, and retention.
- Develop weekly and monthly leadership reports.
- Utilize Excel, business intelligence tools, and reporting platforms to identify opportunities for improvement.
- Present operational findings and recommendations to leadership.
Quality & Compliance
- Ensure compliance with HIPAA and organizational policies.
- Monitor scheduling, registration, and documentation accuracy.
- Conduct audits and implement corrective actions as needed.
- Ensure payer, authorization, and credentialing requirements are met.
- Support organizational quality improvement initiatives.
Requirements
- Must be bilingual in Spanish
- Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Psychology, or a related field (or equivalent experience)
- 3–5 years of healthcare operations or patient access experience
- 2+ years of leadership or supervisory experience
- Experience with mental health
- Strong knowledge of scheduling workflows and patient access management
- Advanced proficiency in Microsoft Excel and reporting tools
- Experience with electronic health record (EHR) systems
Benefits
- Target Compensation $70,000-$80,000
Company overview
PM Pediatric Care is the nation's largest provider of pediatric urgent care services, specializing in comprehensive medical care for children and young adults aged 0-26. Founded in 2005 by Dr. Jeffrey Schor and Steven Katz, the company has revolutionized pediatric healthcare delivery by offering convenient, high-quality alternatives to emergency department visits. With a coast-to-coast network of physical locations complemented by telemedicine services, PM Pediatric Care has treated over 4 million patients across nearly every state in the country. The organization provides a full spectrum of pediatric services including urgent care for injuries and illnesses, behavioral health services, maternal mental health programs, and school-based healthcare partnerships. As a thought leader in pediatric urgent care medicine, PM Pediatric Care operates the first pediatric urgent care fellowship program and hosts the national Pediatric Urgent Care Conference. The company employs 501-1,000 healthcare professionals dedicated to delivering evidence-based medicine in child-friendly environments while maintaining strong connections with primary care providers to ensure continuity of care.