Mobile Crisis Peer Support Specialist PART-TIME
Oakland Community Health Network
Summary
The Mobile Crisis Peer Support Specialist will work directly under the supervision of the Mobile Crisis Supervisor. This position plays a vital role in responding to individuals experiencing emotional or behavioral crises. This role also includes documentation, resource coordination, and active participation in team meetings to enhance service delivery and professional growth.
Job description
Job Summary
The Mobile Crisis Peer Support Specialist will work directly under the supervision of the Mobile Crisis Supervisor. This position plays a vital role in responding to individuals experiencing emotional or behavioral crises. This role also includes documentation, resource coordination, and active participation in team meetings to enhance service delivery and professional growth.
Note: This is a full-time, onsite position based in Troy, MI. We are currently hiring one team member for the day shift (7:00 AM - 7:30 PM). This role is scheduled for three 12.5-hour shifts per week and includes working every other weekend (Saturday and Sunday).
Essential Functions
- Respond to crisis situations with a mobile crisis clinician in office, community, and home settings.
- Provide emotional support and de-escalation during crises using lived experience and coping strategies.
- Share personal recovery journey to inspire hope and model resilience.
- Assist with initial assessments to identify individual needs during a crisis.
- Collaborate with individuals and crisis teams to develop short-term goals and personalized crisis plans.
- Support ongoing crisis stabilization through safety, relapse prevention, and coping strategies.
- Advocate for individuals and promote self-driven recovery pathways.
- Help individuals access Medicaid, food stamps, housing, and other financial or social supports.
- Assist with daily living skills, vocational goals, and community integration.
- Attend follow-up appointments to ensure warm hand-offs to ongoing services.
- Connect individuals and families to community resources and peer support networks.
- Facilitate social and recreational activities to reduce isolation and promote connection.
- Encourage engagement in treatment and personal growth.
- Promote self-advocacy and help build natural support systems.
- Provide consultation to providers from the individual's perspective in team meetings.
- Maintain awareness of client rights, cultural sensitivity, and social service regulations.
- Travel to various community settings to provide direct support and crisis response.
- Maintain accurate and detailed documentation of client progress, peer notes, and follow-ups.
- Collaborate with law enforcement, first responders, and multidisciplinary teams.
- Follow organizational guidance regarding safety in the community.
- Refer individuals to appropriate service providers for clinical psychosocial evaluations via in-office, telehealth, or community-based visits.
- Perform related duties as assigned.
Job Requirements and Qualifications
Education: High school diploma or GED required; Associate degree or higher preferred.
Training Requirements (licenses, programs, or certificates): Certified Peer Support Professional Certification (CPSP), Certified Addiction Peer Recovery Coach Certification (CAPRC) or Certified Addiction Recovery Coach (CARC) preferred. Must have Crisis Peer Credential or be willing to obtain within 90 days of hire. BLS (Basic Life Support) and First Aid certification must be obtained after hire and prior to providing direct services. Recipient Right's Completion of agency-specific onboarding and crisis intervention training. Ongoing professional development in trauma-informed care and recovery coaching. Valid driver's license and active liability insurance. A reliable vehicle is required for this position. Satisfactory results from criminal and driving record background checks. Must be a minimum of 18 years of age.
Experience Requirements: Requires one (1) year of experience providing peer support services.
Preferred Experience: Experience in customer service. Experience in crisis de-escalation. Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities. Background in recovery-oriented or trauma-informed care environments. Experience in working with Electronic Health Record systems.
Job Specific Competencies/Skills
- Ability to remain calm and supportive in high-stress situations
- Ability to work independently and as part of a team
- Flexibility to adapt to evolving needs and schedules
- Strong organizational skills
- Excellent organizational and time-management skills
- Strong critical thinking and decision-making abilities
- De-escalation and conflict resolution
- High emotional intelligence and empathy
- Clinical knowledge of mental health and suicide prevention
- Strong analytical and problem-solving skills
- Empathy and strong ethical standards
- Good documentation and record-keeping skills
Knowledge Requirements
- HIPPA
- Microsoft 365
- Recipient Right's
Requirements
- High school diploma or GED required
- Associate degree or higher preferred
- Certified Peer Support Professional Certification (CPSP), Certified Addiction Peer Recovery Coach Certification (CAPRC) or Certified Addiction Recovery Coach (CARC) preferred
- Must have Crisis Peer Credential or be willing to obtain within 90 days of hire
- BLS and First Aid certification must be obtained after hire and prior to providing direct services
- Valid driver's license and active liability insurance
- A reliable vehicle is required
- Satisfactory results from criminal and driving record background checks
- Must be a minimum of 18 years of age
- Requires one (1) year of experience providing peer support services
- Experience in customer service preferred
- Experience in crisis de-escalation preferred
- Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities preferred
- Background in recovery-oriented or trauma-informed care environments preferred
- Experience in working with Electronic Health Record systems preferred
- Ability to remain calm and supportive in high-stress situations
- Ability to work independently and as part of a team
- Strong organizational and time-management skills
- Strong critical thinking and decision-making abilities
- De-escalation and conflict resolution
- High emotional intelligence and empathy
- Clinical knowledge of mental health and suicide prevention
- Good documentation and record-keeping skills
- Knowledge of HIPAA
- Knowledge of Microsoft 365
Company overview
Oakland Community Health Network is a public behavioral health organization serving Oakland County, Michigan. As a community mental health services provider, OCHN administers and coordinates a comprehensive network of mental health, substance use disorder, and developmental disability services for residents. The organization operates as a Prepaid Inpatient Health Plan (PIHP) under Michigan's public mental health system, managing Medicaid and other public funding to ensure accessible care for vulnerable populations. OCHN collaborates with numerous provider agencies to deliver services including crisis intervention, outpatient therapy, case management, residential support, and prevention programs. The network focuses on person-centered care, recovery-oriented approaches, and community integration for individuals with behavioral health needs. Through its coordinated system of care, OCHN aims to improve mental wellness, reduce health disparities, and support individuals in achieving their highest level of functioning within their communities.