Mobile Crisis Supervisor

Job Summary

The Mobile Crisis Supervisor works under the supervision of the Manager of Crisis Assessment and Mobile Crisis and is based at the Resource and Crisis Center in Pontiac, Michigan. This role provides daily leadership, operational oversight, and clinical supervision to the Mobile Crisis Team, ensuring high-quality, trauma-informed crisis response across community, home, office, and center-based settings. The Supervisor is responsible for team operations, staff development, service coordination, quality improvement, and adherence to all clinical, safety, and documentation standards. This is an onsite position, the Supervisor will work three (3) 12-hour shifts per week and the schedule includes working every other weekend (Saturday and Sunday) on the Day Shift (7:00 AM – 7:30 PM).

Essential Functions

• Provide daily supervision, coaching, and clinical guidance to Mobile Crisis Clinicians, Peers, and other crisis response staff.
• Ensure all crisis response services comply with HIPAA, mandated reporting, MDHHS requirements, OCHN policies, and evidence-based crisis standards.
• Oversee day-to-day operations of mobile crisis services, ensuring timely response, appropriate triage, and high-quality customer service.
• Review and monitor documentation, assessments, safety plans, and care coordination activities to ensure accuracy, completeness, and compliance.
• Facilitate monthly + team meetings focused on problem solving, morale, workflow improvement, and professional development.
• Conduct routine field supervision, case consultations, and real-time coaching, with emphasis on trauma-informed care and de-escalation.
• Lead team onboarding, support training activities, and ensure staff competency in crisis assessment, community-based response, and stabilization practices.
• Monitor performance metrics, staff productivity, and key operational indicators; develop action steps for improvement when needed.
• Complete incident reports and implement corrective action plans in collaboration with leadership.
• Assist with developing and updating crisis response policies, procedures, protocols, warm transfer processes, and documentation workflows.
• Collaborate with IT to address EHR issues, update forms, and improve workflow efficiency.
• Maintain strong relationships with law enforcement, hospitals, schools, EMS, and community partners to ensure coordinated crisis response.
• Provide support and guidance during complex or high-acuity crisis calls, including on-site or virtual consultation.
• Participate in the rotational on-call schedule to provide leadership support after hours.
• Present reports and updates on service outcomes, data trends, customer service issues, and quality initiatives to leadership and external stakeholders.
• Serve on committees focused on safety, crisis services, suicide prevention, and system-level improvement.
• Coordinate with internal departments to address service delivery barriers and ensure smooth transitions of care.
• Perform other related duties as assigned.

Job Requirements and Qualifications

Education: Master’s degree in a human services field (social work, psychology, counseling, family services, sociology, criminal justice). Full clinical licensure required (LMSW, LPC, LLP, or equivalent).

Training Requirements (licenses, programs, or certificates): Basic Life Support (BLS); Active clinical license in good standing; Completion of agency-specific onboarding and crisis intervention training; Ongoing professional development in crisis assessment, trauma-informed care, and behavioral health best practices.

Experience Requirements: Minimum of 2 years of experience in a crisis setting (psychiatric hospital, crisis center, mobile crisis, or similar). Minimum of 2 years of leadership experience, preferably in a managed care or behavioral health setting.

Preferred Experience

• Experience working with electronic health record systems
• Strong customer service and conflict-resolution experience
• Experience with crisis de-escalation and safety planning
• Experience working with individuals with severe mental illness, SUD, or IDD
• Experience working with children and youth with serious emotional disturbance
• Experience performing crisis assessments in community-based settings
• Experience with data entry, reporting, and workflow management

Job Specific Competencies/Skills

• HIPAA
• Microsoft 365
• Recipient Rights
• Michigan Mental Health Code
• Medicaid Manual
• Crisis intervention best practices and national guidelines

Soft Skills

• Strong interpersonal and communication skills
• Advanced organizational and time-management abilities
• Data analysis and performance monitoring
• Strategic planning and operational leadership
• Trauma-informed crisis intervention
• Clinical knowledge of mental health, substance use, and suicide prevention
• Conflict resolution and de-escalation skills
• Ability to work both independently and as part of a multidisciplinary team

Additional Information

Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. Hybrid (onsite/remote) work schedule available. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.