MRSS Training & Outreach Specialist

Specific Duties/Responsibilities

• Provide training and consultation to community partners, welfare systems, school districts and other providers on trauma informed practices and resources FSRI offers as well as de-escalation, and dispatch-protocol training to schools, first responders, 988/911
• Attend tabling and outreach events for both providers and community members to inform on all FSRI programming and Mobile Response Services personnel, pediatric practices, and hospital emergency departments
• Deliver standardized fidelity onboarding to all newly hired agency MRSS staff within 90 days of hire and provide ongoing, data-informed refresher training addressing practice gaps identified through CQI reviews
• Complete the train-the-trainer modules delivered by the statewide MRSS Performance Improvement Center (PIC) to achieve certification in MRSS model fidelity, crisis de-escalation, suicide prevention and lethal means safety, and overdose recognition and response
• Support local implementation of MOUs ensuring warm hand-offs to MRSS; and lead community outreach, with focus on rural, veteran-connected, and other higher-risk populations
• Document all activities, submit monthly data to the PIC on standard state templates, participate in quarterly cross-provider CQI reviews, and use referral data and crisis heat mapping to redirect outreach toward areas with low referral rates or high emergency department utilization
• Identify and recruit mental health providers to partner as resources for referral and support sources to align community pathways for all individuals to Evidence Based Practices
• Build and maintain positive, working relationships with community organizations and service providers
• Maintain confidentiality of clients and families
• Provide sensitivity to clients and families cultural, ethnic, racial and socioeconomic issues and diversity
• Provides services in a culturally responsive and inclusive manner that respects each individual's and family's cultural background, identity, values, language, beliefs, abilities, and preferences
• Serve as a member of the MRSS Response Team as a Mobile Response Clinician to provide initial crisis response assessments and stabilization services
• Provide supervisory support to clinicians and case managers based on education and experience
• Serve as a positive role model to clients and colleagues
• Maintain or exceed productivity expectations
• Complete all professional and administrative documentation and forms in accordance with agency standards and within established guidelines and timeframes
• Complies with FSRI policies, including those relating to HIPAA and CCBHC
• Complete all required documentation within required timeframes
• Proficient in using an electronic health record as well as project-specific software
• Collaborate with team members
• Participates in all meetings as required by the MRSS team, supervisors and necessary for the role both internally and externally
• Attend and participate in all required program and agency trainings
• Participates in the Agency's on-call emergency services provision as scheduled including but not limited to after hours, holidays and weekends
• Approaches all work through a trauma and diversity and inclusion lens
• Performs additional responsibilities consistent with Agency needs, defined in consultation with supervisor(s)

Qualifications

• Master Degree in human service field, eligible to be licensed in RI
• Minimum of two years of experience in community mental health, crisis intervention, child welfare, juvenile justice, public health outreach, or professional training and facilitation
• Prior experience with MRSS or child and adolescent crisis systems, and certification in evidence-based suicide prevention training (e.g., QPR, ASIST) or Mental Health First Aid, preferred
• Skilled in operating various medical record software and hardware, word-processing, and database software programs
• Strong public speaking, presentation, and group facilitation skills, with the ability to deliver curriculum to diverse audiences including law enforcement, educators, clinicians, and families; working knowledge of child and adolescent mental health, trauma-informed care, and crisis stabilization frameworks; proficiency in Microsoft Office and electronic health record documentation
• Spanish Speaking preferred and is compensated
• Flexible schedule with some evenings and weekends
• Excellent multitasking and communication skills a must
• Ability to work independently and part of a team
• Bilingual/ASL skills are compensated by an additional 6%, above base pay
• Multilingual skills are compensated by an additional 8%, above base pay

Physical Requirements (With or without reasonable accommodation)

• Current driver's license, reliable transportation, registration and auto insurance
• Travel to and from clients' residence, community locations and office site, which could include using walkways, stairs and/or elevators
• Ability to lift up to 20lbs
• Must be able to work remotely and in person adhering to PHI requirements