National Account Manager - Employer Engagement

Key Responsibilities

• Own a strategic regional portfolio of priority jumbo employers and employer ecosystem accounts; create and execute account plans that define customer objectives, stakeholder maps, access barriers, value exchange, actions, measures and escalation needs.
• Build trusted, senior-level relationships with employer benefits, total rewards, pharmacy, medical, finance and procurement leaders, as well as EBCs, consultants, coalition leaders, TPAs, PBMs, carriers and appropriate point-solution partners.
• Lead consultative discussions on obesity benefit design, access and affordability, utilization-management approaches, patient journey and population-health outcomes, within approved Amgen strategy and compliant engagement models.
• Identify and advance appropriate access opportunities through the employer decision ecosystem; coordinate with internal market access strategy, contracting, brand, medical, HEOR/RWE, value communications, patient support and field teams.
• Translate Amgen clinical, economic and real-world evidence into customer-relevant value discussions; identify evidence gaps and bring actionable needs to HEOR/RWE and strategy partners.
• Develop scalable employer-facing capabilities, including account tools, meeting-in-a-box content, market insights and solution concepts that support launch readiness and sustained engagement.
• Monitor and communicate employer benefit, PBM, vendor, policy and competitive trends. Deliver concise, decision-ready insights that inform segmentation, account prioritization, contracting, evidence generation and brand strategy.
• Represent Amgen at employer, consultant and coalition meetings and selected industry forums; expand the organization’s external presence and credibility in the employer market.
• Maintain rigorous account documentation, CRM hygiene, performance tracking and compliance with all legal, regulatory, privacy and company requirements.
• Conduct field sales support as necessary to drive pull through of coverage opportunities and resolve billing and coding issues related to Amgen products.

Basic Qualifications

• Doctorate degree and 2 years of sales, marketing, market access, employer benefits or payer experience; OR Master’s degree and 4 years; OR Bachelor’s degree and 6 years; OR Associate’s degree and 10 years; OR High school diploma or GED and 12 years of relevant experience.
• Three or more years of customer-facing strategic account management, market access, payer, employer-benefits, consulting, PBM, health-plan, coalition or relevant healthcare experience.
• Ability to travel domestically up to 60 percent of the time, including overnight travel, as business needs require.

Preferred Qualifications

• Direct experience with self-insured jumbo employers, employer benefit consultants, employer coalitions, TPAs, PBMs, carriers or health-benefit point solutions.
• Demonstrated ability to influence access, coverage, benefit design, affordability or population-health decisions in a complex healthcare ecosystem.
• Strong knowledge of employer-sponsored benefits, pharmacy and medical benefit management, utilization management, managed care and contracting concepts.
• Experience in obesity, cardiometabolic disease, chronic-condition management, population health, value-based care or another complex therapeutic area.
• Ability to interpret and communicate clinical, HEOR/RWE, claims or utilization data in an executive-level, customer-relevant manner.
• Proven cross-functional leadership without direct authority, strong executive presentation skills and disciplined account-planning execution.
• MBA, PharmD, MPH or other advanced degree preferred.