National Account Support Specialist
Abbott
Summary
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
Job description
The National Account Support Specialist will develop and maintain existing and new client relationships through an exceptional customer focused attitude. The Specialist is the primary liaison between Abbott and its client base. Ensuring that all daily tasks coming from internal and external customers are handled in a timely and accurate manner is a critical part of the role. While also being available to lead and facilitate special projects based on client needs. The National Account Support Specialist must adhere to deadlines, be willing to learn new tasks, be able to successfully interact with partners and clients, and balance multiple projects.
What You’ll Work On
- Address client needs as they occur; while demonstrating a strong sense of customer service.
- Train clients on system offerings, new product releases and reporting packages.
- Monitor program operations, billing and reporting to confirm alignment with customer expectations.
- Work proactively to identify opportunities for Abbott to better assist clients in their successes.
- Identify and implement strategies that achieve organizational goals.
- Train/update clients on new technology, product offerings and pricing of those products.
- Provide solutions to clients/partners that promote growth and stability.
- Meet and maintain productivity, quality and attendance performance metrics.
- Assist with special projects as needed and assigned.
Requirements
- High School Diploma / GED
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
- Strong verbal, written, and interpersonal communication skills
- Exceptional organizational and time management skills with the ability to manage competing priorities
- Self-motivated with the ability to work independently and meet deadlines
- Customer-focused mindset with a commitment to delivering excellent service
- Bachelor's degree from an accredited college or university, or equivalent combination of education and relevant work experience
- Experience working in a corporate, professional, or fast-paced business environment
- Familiarity with regulated, compliance-driven environments, including healthcare or laboratory operations
Benefits
- Career development
- Free medical coverage
- Retirement savings plan
- Tuition reimbursement
- Student debt program
- FreeU education benefit
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.