National Leaves Clinical Specialist - Northeast
Stryker
Summary
As a National Leaves Clinical specialist, you will work directly with a JR/MPS team to support robotic and manual joint replacement procedures. You will be required to work within RepSuite for scan and schedule management in multiple territories across the country for employee leave of absence and when otherwise needed by the business. The NLCS will directly report to the Senior Manager, LEAP but indirectly work alongside local Mako Manager, JR Sales Manager, and GM. When not deployed the NLCS will assist and train with local JR team and execute all necessary clinical functions with that team. Field assignments can be as short as two weeks and as long as 3 months or more.
Job description
Essential Duties & Responsibilities
Clinical Expertise in Robotic Applications
- Develop and maintain expert-level knowledge of Mako robotic systems, their functionalities, and clinical applications.
- Develop and maintain expert-level knowledge of manual joint replacement instrumentation and implants.
- Serve as a clinical resource to healthcare professionals, offering insights, training, and support.
- Deliver comprehensive customer experience tailored to surgeons, nurses, and other clinical staff during the deployment.
- Ensure that healthcare teams are proficient in MAKO technology, understand clinical benefits and have access to program resources.
- Be a point of contact for clinical inquiries, troubleshooting, and technical support related to Mako and manual instrumentation and implants.
Relationship Building
- Build and maintain strong relationships with healthcare providers and hospital staff, internal team members and potential new customers.
- Understand customer needs and concerns and serve as their advocate within Stryker.
Compliance and Quality Assurance
- Ensure that all clinical practices related to Mako robotics + manual joint replacement procedures comply with regulatory requirements and internal quality standards.
- Assist in maintaining product integrity and safety.
- Detail oriented problem solver.
Requirements
- 4-year degree or equivalent required
- MAKO certification required
- Minimum 3 years of relevant work experience required
- Minimum of 2 years of experience with MAKO robotic applications and joint replacement manual instruments and implants
- Strong knowledge of orthopedic surgery and robotic-assisted surgical technology and applications
- Excellent interpersonal skills and persuasive communication skills
- Ability to train and empower others with responsibilities during deployment
- Ability to handle routine travel, often on short notice, for months at a time
- Problem-solving skills and ability to make informed decisions under pressure
Benefits
- Medical & Prescription Drug Insurance
- Dental Insurance
- Vision Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Personalized Healthcare Support
- Wellbeing Program
- Tobacco Cessation Program
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- 401(k) Plan
- Employee Stock Purchase Plan (ESPP)
- Basic Life & AD&D Insurance
- Short-Term Disability Insurance
Company overview
Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.