Navigator - Customer Service - CFSS
Harry Meyering Center
Summary
Harry Meyering Center is seeking a friendly, organized, and customer-focused Navigator to join our Community First Services and Supports (CFSS) Consultation Services team. As a Navigator, you'll be the first point of contact for individuals seeking CFSS services. You'll answer questions, guide participants through the enrollment process, coordinate appointments, and help ensure information is accurately documented and shared.
Job description
What You'll Do
- Serve as the first point of contact for participants seeking CFSS services.
- Respond to questions and provide helpful, professional customer service by phone, email, and in person.
- Guide participants through the application and enrollment process.
- Collect and enter participant information into databases.
- Coordinate appointments and meetings with facilitators.
- Maintain accurate records and distribute necessary documents to participants and service providers.
- Conduct required participant check-ins and document outcomes.
- Handle multiple calls, messages, and tasks while maintaining confidentiality.
What We're Looking For
- High school diploma or equivalent.
- Previous customer service experience.
- Strong verbal and written communication skills.
- Basic proficiency in Microsoft Word and Excel.
- Ability to learn and navigate database systems.
- Ability to work independently and as part of a team.
- Commitment to confidentiality and person-centered services.
Preferred Qualifications
- Experience in healthcare, long-term care, or human services.
- Ability to speak multiple languages.
Requirements
- High school diploma or equivalent
- Previous customer service experience
- Strong verbal and written communication skills
- Basic proficiency in Microsoft Word and Excel
- Ability to learn and navigate database systems
- Ability to work independently and as part of a team
- Commitment to confidentiality and person-centered services
Benefits
- Paid Training
- Overtime Opportunities
- Employee Referral Bonus Program
Company overview
Harry Meyering Center is a nonprofit organization dedicated to providing comprehensive support services for individuals with disabilities. Based on its name and industry classification, the organization appears to focus on health, wellness, and fitness services tailored to meet the unique needs of people with developmental or physical disabilities. The center likely offers residential support, day programs, vocational training, and community integration services designed to enhance quality of life and promote independence. As a community-based service provider, Harry Meyering Center probably emphasizes person-centered care approaches that respect individual choices and preferences while ensuring safety and well-being. The organization's mission likely centers on creating inclusive environments where individuals with disabilities can thrive, develop meaningful relationships, and participate fully in community life. Through its programs and services, the center contributes to building more accessible and supportive communities while advocating for the rights and dignity of people with disabilities.