Network Engineer
Intuitive
Summary
The AV Engineer provides on-site technical support and troubleshooting for audio-visual systems at Intuitive Surgical locations. Reporting to the AV Operations Manager, the engineer works directly with end users to keep AV systems running smoothly and resolve issues promptly.
Job description
Primary Function of Position
The AV Engineer provides on-site technical support and troubleshooting for audio-visual systems at Intuitive Surgical locations. Reporting to the AV Operations Manager, the engineer works directly with end users to keep AV systems running smoothly and resolve issues promptly.
Essential Job Duties
- Support and troubleshoot AV systems on-site or remotely, including video conferencing, displays, projectors, audio processors, microphones, cameras, and control systems.
- Respond promptly to incidents and service requests within the established IT Service Management framework, keeping requesters informed and escalating complex issues to engineering as needed.
- Find the root cause of recurring issues and follow through on permanent fixes.
- Perform routine maintenance and updates to keep AV systems reliable.
- Train end users on how to operate conferencing equipment and room controls.
- Document troubleshooting steps and resolutions to build the knowledge base.
- Work with the support team and AV installation staff to commission completed systems and hand them off to operations.
- Work with manufacturers and vendors on technical support and return authorizations, and assist with AV inventory and equipment replacements.
Working Conditions
- Onsite in Sunnyvale, consistently reporting by 7:00 a.m.
- Travel up to 10%.
- Occasionally lift 30+ lbs.
- Move throughout multiple buildings and floors.
Requirements
- 5+ years of experience providing technical support for AV, corporate video, or related IT systems, preferably on-site
- Associate's degree in electronics, information technology, or a related technical field, or an equivalent combination of education and AV experience
- Strong knowledge of AV equipment and troubleshooting practices
- Experience with AV device management tools such as Zoom Device Management, Neat Pulse, Poly Lens, and Logi Sync
- Knowledge of audio digital signal processors (DSPs); QSC-level proficiency highly desired
- General networking competence (TCP/IP and VLANs)
- Understanding of AV control system programming
- Ability to read and create AV technical drawings, with proficiency in Bluebeam
- Analytical problem-solving and the ability to work independently to meet SLAs in a fast-paced environment
- Strong written and verbal communication skills, including with Director-level colleagues and above, and a customer-service focus
- Use of hand tools and terminating different cable types, such as Cat 6
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Equity
- Incentives
- Paid Time Off
Company overview
Intuitive Surgical, Inc., commonly known as Intuitive, is a global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery. Founded in 1995 and headquartered in Sunnyvale, California, the company has revolutionized surgical procedures through its flagship da Vinci Surgical System and Ion endoluminal system. As a publicly traded company on NASDAQ (ISRG), Intuitive has established itself as the dominant player in robotic surgery, with over 15,000 employees worldwide and an installed base of thousands of surgical systems across more than 60 countries. The company's innovative platforms enable surgeons to perform complex procedures with enhanced precision, flexibility, and control through minimally invasive techniques. Intuitive's technology portfolio includes advanced vision systems, wristed instruments, and intelligent software that work together to optimize surgical outcomes. The company continues to expand its product offerings and geographic presence while maintaining a strong focus on clinical evidence, physician training, and patient safety. With annual revenues exceeding $8 billion, Intuitive represents a transformative force in modern healthcare, driving the adoption of robotic-assisted procedures across multiple surgical specialties including urology, gynecology, general surgery, and thoracic surgery.