Network Onboarding Specialist
Talkspace
Summary
Talkspace is looking for an experienced Network Onboarding Specialist to join our Network & Clinical Quality team. This role would be responsible for overseeing day-to-day 1099 and W2 onboarding workflows, partnering with the Network Onboarding Manager to streamline processes, support provider onboarding and maintenance, and assist the clinical team with W2 initiatives and enrollment reporting.
Job description
What You'll Do
Onboarding Support
- Oversee and support the day-to-day operations for both 1099 and W2 workflows.
- Collaborate with Network Onboarding Manager to develop and implement streamlined workflows in the onboarding platforms (Fountain, Talkspace Admin/product, etc.).
- Ensure efficient onboarding processes (smooth phase changes, contracting, etc.), guaranteeing smooth provider maintenance processes (providers' account changes, etc.).
- Learn, document, and execute all requirements related to onboarding.
- Support clinical team in W2 initiative to ensure smooth onboarding of new network clinicians through the flow.
Onboarding Improvement
- Report on enrollment trends within the funnel.
- Identify areas of improvement, bugs and product gaps, and operational bottlenecks.
- Troubleshoot any bottlenecks and blockages in the flow/ reach out to stakeholders who can assist.
Team Collaboration
- Be an active participant and problem solver in recurrent meetings.
- Performs other related duties as assigned.
About You
- BA/BS degree preferred.
- 1 - 2 years of customer-facing experience required.
- Experience (or strong interest) in working in a fast-paced environment.
- Attention to detail.
Requirements
- BA/BS degree preferred
- 1 - 2 years of customer-facing experience required
- Experience (or strong interest) in working in a fast-paced environment
- Attention to detail
Benefits
- Medical, Dental & Vision
- HSA/FSA
- 401(k) Matching up to 4%
- Disability Insurance
- Basic Life Insurance
- Pet Insurance
- Monthly Wellness Stipend
- Flexible PTO
- Remote-First Environment
- Team Events
- Free Talkspace Products
- Friends and Family Discount
Company overview
Talkspace is a pioneering virtual behavioral healthcare company that has revolutionized access to mental health services through its innovative digital platform. Founded in 2011 and headquartered in New York City, Talkspace operates as a leading provider of online therapy, psychiatry, and self-guided mental health support. The company's core offering centers around a fully encrypted web and mobile platform that enables users to connect with licensed therapists via text, audio, and video messaging, providing flexible, on-demand mental health care that complies with HIPAA and state regulatory requirements. With a network of over 5,000 licensed clinicians specializing in more than 150 mental health conditions, Talkspace delivers evidence-based treatment options for individuals, couples, and teens. The company has expanded from its origins as a text-based therapy pioneer to become a comprehensive mental health destination offering psychiatry services, medication management, and specialized therapeutic approaches. More than 130 million people have access to Talkspace through their health plans, employers, educational institutions, and government agencies, making high-quality mental health support more accessible and affordable than traditional in-person therapy. Talkspace has demonstrated clinical effectiveness comparable to face-to-face therapy, with research showing significant improvements in depression and anxiety symptoms among users. The company continues to innovate with AI-powered tools like personalized Talkcast podcasts while maintaining its mission to break down structural barriers to mental health care and make therapeutic support available to all.