Network Operations Engineer

Specific Duties and Responsibilities

• Monitor network infrastructure, troubleshoot, and handle user incidents actively during company business hours.
• Provide medium to high complexity network support activities including occasional offshift support in case of major outage reported.
• Work closely with Network Engineering, Network Security and Administration maintenance tasks and participate in process improvement.
• Perform medium to high complexity network changes and implementations.
• Participate in the network technology design process.
• Analyze potential changes and enhancements to network software and hardware to determine impact on existing production environment.
• Work as a member of a project team on business projects.
• Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Position qualifications: Required

• Bachelor's degree in computer engineering or related field with 5+ years of experience, or equivalent combination of education and experience
• 5+ years of experience in operations and managing Network devices, firewalls infrastructure
• 5+ years of experience installing and building Network infrastructure
• In-depth knowledge of network hardware and software technologies and best practices is required
• Good knowledge of PAN firewalls architecture, ACLs, policies, NATs, IPSEC VPNs, Global protect VPNs
• Understanding and practical experience with technologies such as Cisco SDA, ISE, VXLAN etc.
• Knowledge of a network technology discipline (e.g., IP Routing and Switching, Routing Protocols-OSPF, BGP, WAN, IPSEC, PAN Firewall, Packet Analysis, SD Access, DNAC, Cisco ISE, Infrastructure, IT Tools, and other relevant technologies)
• Excellent troubleshooting skills in identifying and resolving complex networking issues
• Strong understanding of how DNS works and experience in deploying and managing the internal and external DNS environments
• Experience in managing different Load Balancer solutions
• Experience with cloud networking and cloud connectivity
• Good team player and able to take accountability of tasks assigned and follow through to completion
• Strong communication and customer facing skills (written, verbal, and formal presentation)
• Proactively acquire an in-depth understanding of the organization and its processes as well as develop an understanding of incidents and change management principles and organization best practices

Position qualifications: Preferred

• Knowledge of Routing and Switching design preferred
• R&S and/or DC CCNA is required, CCNP preferred
• Experience on SolarWinds IT infrastructure monitoring and provisioning is preferred
• LAN switching including VLAN, VTP, STP etc. is preferred
• Solid understanding of routing protocols ISIS, OSPF, BGP is preferred
• Good working knowledge of Wireless network includes WLC 9800, 3500 Access points 9120 is preferred
• Solid knowledge of Cisco Catalyst 9000 series, Palo Alto firewalls, Nexus 93k series, APC UPS, OOB network is preferred
• Test and validation experience (Network hardware or software/OS) is preferred
• Scripting/programing skills will be a PLUS
• Medical device, pharmaceutical, biotech, or other regulated industry experience desired

Working Conditions

• General office environment
• Willingness and ability to work on site. May have business travel from 0% - 10%. Ability to be available for on-call duty during off hours as part of a rotating schedule
• Flexibility to switch weekend days off with weekdays when necessary to avoid disruption to 24/7 production environments
• Potential exposure to blood-borne pathogens
• Requires some lifting and moving of up to 50 pounds. Occasional assistance in building new site and site expansion activities which may consist of racking mounting gears
• Must be able to move between buildings and floors
• Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day
• Must be able to read, prepare emails, and produce documents and spreadsheets
• Must be able to move within the office and access file cabinets or supplies, as needed
• Must be able to communicate and exchange accurate information with employees at all levels on a daily basis