Network Planning Analyst
Talkspace
Summary
We are looking for an experienced Network Planning Analyst to join our Network Planning and Strategy team. This role would be responsible for analyzing current and future demand, evaluating capacity and skill coverage, identifying gaps, and translating business needs into actionable staffing requirements.
Job description
What You'll Do
Forecasting & Planning
- Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends.
- Identify and communicate trends that may impact future demand, capacity, or resource needs.
- Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment.
- Compare forecasted and actual results to identify variances and continuously improve planning assumptions.
Capacity & Scenario Analysis
- Conduct capacity-to-volume and gap analyses to identify areas of excess capacity, constraints, and emerging needs.
- Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests.
- Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions.
- Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations.
Reporting & Real-Time Analytics
- Generate and maintain recurring and ad hoc reports using Looker and Google Sheets.
- Build analytical models and reporting tools that improve visibility into volume, capacity, staffing requirements, and operational performance.
- Monitor real-time queue performance, identify emerging service or capacity risks, and recommend or coordinate remediation actions to restore performance.
- Investigate performance trends and variances to identify underlying drivers, risks, and opportunities.
- Continuously improve reporting processes, data visibility, and analytical tools.
Business Insights & Communication
- Translate complex analysis into clear, actionable insights and recommendations for business leaders.
- Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions.
About You
- 3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role.
- Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling.
- Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis.
- Experience conducting gap analysis and developing scenarios or what-if models.
- Strong experience generating operational reports and translating data into actionable insights.
- Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions.
- Experience creating presentations and communicating analytical findings to business and leadership audiences.
- Strong written and verbal communication skills.
- Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment.
Bonus Points
- Experience with Looker, including working with Explores, dashboards, and reporting.
- Experience supporting multiple lines of business, markets, regions, or specialized skill sets.
- Experience with Tableau, Power BI, Mode, or similar business intelligence tools.
- Experience developing scalable or automated reporting solutions.
Requirements
- 3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role
- Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling
- Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis
- Experience conducting gap analysis and developing scenarios or what-if models
- Strong experience generating operational reports and translating data into actionable insights
- Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions
- Experience creating presentations and communicating analytical findings to business and leadership audiences
- Strong written and verbal communication skills
- Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment
Benefits
- Medical, Dental & Vision
- HSA/FSA
- 401(k) Matching
- Disability Insurance
- Life Insurance
- Pet Insurance
- Monthly Wellness Stipend
- Flexible PTO
- Remote First Environment
- Wellness Workshops
- Team Building Events
- Free Talkspace Access
- Friends & Family Discount
Company overview
Talkspace is a pioneering virtual behavioral healthcare company that has revolutionized access to mental health services through its innovative digital platform. Founded in 2011 and headquartered in New York City, Talkspace operates as a leading provider of online therapy, psychiatry, and self-guided mental health support. The company's core offering centers around a fully encrypted web and mobile platform that enables users to connect with licensed therapists via text, audio, and video messaging, providing flexible, on-demand mental health care that complies with HIPAA and state regulatory requirements. With a network of over 5,000 licensed clinicians specializing in more than 150 mental health conditions, Talkspace delivers evidence-based treatment options for individuals, couples, and teens. The company has expanded from its origins as a text-based therapy pioneer to become a comprehensive mental health destination offering psychiatry services, medication management, and specialized therapeutic approaches. More than 130 million people have access to Talkspace through their health plans, employers, educational institutions, and government agencies, making high-quality mental health support more accessible and affordable than traditional in-person therapy. Talkspace has demonstrated clinical effectiveness comparable to face-to-face therapy, with research showing significant improvements in depression and anxiety symptoms among users. The company continues to innovate with AI-powered tools like personalized Talkcast podcasts while maintaining its mission to break down structural barriers to mental health care and make therapeutic support available to all.