New Patient Coordinator - Thoracic Surgery
Mass General Brigham
Summary
The New Patient Coordinator serves as the primary point of contact for individuals seeking to establish care, ensuring a seamless and welcoming onboarding experience. This role is responsible for managing new patient scheduling, coordinating intake processes, and obtaining all necessary medical records prior to appointments. The coordinator works closely with clinical and administrative teams to optimize access, reduce scheduling delays, and ensure appropriate provider matching. Strong attention to detail is required to verify insurance, demographics, and referral requirements. The ideal candidate demonstrates excellent communication, organizational skills, and a patient-centered approach in a fast-paced healthcare environment.
Job description
Essential Functions
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.
- Assist callers with routine inquiries, and schedule appointments.
- Process patient billing forms and scan documents to patient medical record/LMR.
- Acts as "Super User" for scheduling, registration and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
- Provides functional guidance to Office and Practice Assistants.
- In conjunction with Supervisor oversees daily activities of practice staff.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Requirements
- High School Diploma or Equivalent required
- 3-5 years office experience required
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
- Managing one's own time and the time of others
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
- Ability to proofread and edit written documents
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.