New Patient Navigator
Flourish Research
Summary
The New Patient Navigator is responsible for developing and maintaining outreach and engagement strategies to enhance the Site's patient care and enrollment efforts while ensuring a seamless new patient experience. This role focuses on identifying and cultivating partnerships with physician referral sources, engaging with and scheduling new patients, and assisting with the tracking of trial slot availability and fulfillment.
Job description
Physician & Community Partnership Development
- Develop and implement outreach strategies to identify partnerships and potential oncology clinical trial participants.
- Identify and cultivate new physician partnerships and maintain relationships with existing partners to support trial enrollment and patient care efforts.
- Act as a liaison between the Site and community organizations to foster collaboration.
- Engage with community organizations with diverse populations to raise awareness about oncology clinical trials.
- Assist the Site and Medical Director in identifying potential partnerships.
Patient Navigation & Enrollment Support
- Support trial enrollment and patient care efforts by effectively communicating with new patients in a timely fashion.
- Responsible for the scheduling and coordination of the initial new patient consult visits.
- Ensure the collection and uploading of all necessary new patient medical records.
- Maintain effective patient and team communication from referral intake through trial enrollment and first treatment, as appropriate.
- Ensure the effective handover to assigned CRC upon commencement of Cycle 1 Day 1 treatment.
- Provide new patient trial status to referring physician upon confirmation of enrollment or screen failure.
- Assist with any other scheduling needs during screening period.
Systems, Coordination & Reporting
- Become proficient in the regular use of the Electronic Medical Record (EMR) and Clinical Trial Management System (CTMS) to enter and manage patient information accurately.
- Work closely with Principal Investigators and Clinical Research Team to ensure slot availability and matching potential patients for screening.
- Track all referrals and referral sources to provide regular reports and updates to physicians and practice partnerships.
- Provide support in generating and reviewing periodic reports for Site and Medical Directors.
General Responsibilities
- Adapt to additional responsibilities as required by the evolving needs of the organization and as determined by leadership.
- Represent Flourish Research in a professional and courteous manner (verbal, written, and in appearance) when interacting with all staff, clients, and vendors.
- Additional duties as assigned by management.
Requirements
- Bachelor's degree or equivalent experience
- At least 5 years' experience working directly with patients and physician partnerships or account relationship management
- Prior Oncology experience and exposure to clinical research preferred
- Proven organizational skills and strong attention to detail
- Strong time-management, communication, presentation, and interpersonal skills (both written and oral)
- Effective and well-developed interpersonal abilities, including ability to foster strong working relationships and influence various stakeholders
- Excellent computer skills to include Office365 products
- Ability to work independently and professionally, with a high degree of urgency and self-motivation
- Demonstrated ability to collaborate and align with operations
- Demonstrated decision-making, critical thinking, and problem-solving abilities
- Excellent project management skills with the ability to handle competing priorities and meet deadlines
- Strong work ethic and dedication to quality patient care
- Understanding of clinical research processes
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Tuition reimbursement
- Parental leave
- Employee referral program
- Employee assistance program
- Life insurance
- Disability insurance
- Paid time off
Company overview
Flourish Research is a leading multi-site clinical trial organization with a national footprint across the United States. Founded in 2021 and headquartered in Apex, North Carolina, the company operates as a fully integrated clinical trial organization that acquires and operates best-in-class research sites. With over 20 locations nationwide, Flourish Research specializes in three main therapeutic areas: Neuroscience (including Alzheimer's disease research), Infectious Diseases (with significant contributions to COVID-19 vaccine development), and Cardiovascular/Metabolic/Kidney disorders. The company provides comprehensive clinical trial services from Phase I to Phase IV studies, featuring early-phase inpatient units, AI-assisted patient recruitment, and site start-up support. Flourish Research is recognized for its commitment to patient diversity, high retention rates, and quality data delivery, having completed over 5,500 successful trials with 400,000 potential participants. The organization emphasizes physician-led research models and maintains strategic partnerships with pharmaceutical and biotech sponsors to accelerate the development of innovative treatments for unmet medical needs.