North America Payments & Experience Manager
Johnson & Johnson Innovative Medicine
Summary
The North America Payments & Experience Manager is accountable for North America Procurement stakeholder partnership, compliance governance, audit readiness, experience management, and business transformation. The role leads North America execution across Experience Services, Compliance, Controls & Audit and Tax Support North America projects, and regional-specific activities including, but not limited to, Escheatment and Asset Recovery.
Job description
Key Responsibilities
- Own North America Experience operations and service governance.
- Lead escalation management for critical businesses and markets.
- Drive service recovery and stakeholder satisfaction initiatives.
- Establish regional performance reviews and governance forums.
- Own Experience Center and User education, training and knowledge sharing to equip on Procurement Processes.
- Work with the Global and Regional Service Delivery teams to nurture strong relationships with key business partners and peers.
- Accountable for North America SOX controls governance and Tax Support.
- Lead regional internal and external audit engagements.
- Govern remediation plans and corrective action programs.
- Ensure audit readiness and compliance effectiveness.
- Execute AP transformation initiatives and strategic projects.
- Drive process standardization and continuous improvement programs.
- Sponsor automation and digital enablement opportunities.
- Partner with Legal, Treasury, Finance, and external agencies regarding unclaimed property requirements.
- Govern compliance with federal and state escheatment regulations.
- Drive asset recovery optimization and risk mitigation strategies.
- Lead and develop a multi-layered team including Market SMEs and Specialists.
- Build future-ready talent.
- Drive training, capability uplift, and knowledge sharing across the region.
- Identify opportunities for automation, AI, and digital enablement.
- Improve operational efficiency, reduce manual intervention, and enhance user experience.
Qualifications
- A minimum of a Bachelor's Degree is required.
- A minimum of 5 years of Procurement, Finance, or other relevant business experience.
- Demonstrated leadership of complex cross-functional operations or programs with significant control, compliance, or business risk.
- Strong working knowledge of end-to-end Procurement, AP and payments processes, SOX controls, audit engagement, and operational risk management.
- Experience leading major escalations, corrective-action programs, transformation initiatives, and senior stakeholder governance.
- Ability to interpret complex information, make risk-based decisions, and communicate clearly with executive audiences.
- Ability to work across North America time zones and travel as business needs require.
- People Management Experience.
- SAP ERP experience; MM and FI modules.
- Fluency in English, written and oral, is required.
- This role is located in New Brunswick, NJ and requires up to 5% domestic and international travel.
Preferred Qualifications
- MBA, CPA, CIA, CISA, PMP, Lean Six Sigma, or another relevant professional qualification.
- Experience with escheatment, unclaimed property, asset recovery, or US state-level compliance support.
- Experience operating in a global, matrixed, multi-hub service-delivery environment and leading through organizational change.
Requirements
- A minimum of a Bachelor's Degree is required.
- A minimum of 5 years of Procurement, Finance, or other relevant business experience.
- Demonstrated leadership of complex cross-functional operations or programs with significant control, compliance, or business risk.
- Strong working knowledge of end-to-end Procurement, AP and payments processes, SOX controls, audit engagement, and operational risk management.
- Experience leading major escalations, corrective-action programs, transformation initiatives, and senior stakeholder governance.
- Ability to interpret complex information, make risk-based decisions, and communicate clearly with executive audiences.
- Ability to work across North America time zones and travel as business needs require.
- People Management Experience.
- SAP ERP experience; MM and FI modules.
- Fluency in English, written and oral, is required.
- This role is located in New Brunswick, NJ and requires up to 5% domestic and international travel.
- MBA, CPA, CIA, CISA, PMP, Lean Six Sigma, or another relevant professional qualification.
- Experience with escheatment, unclaimed property, asset recovery, or US state-level compliance support.
- Experience operating in a global, matrixed, multi-hub service-delivery environment and leading through organizational change.
Benefits
- Pension
- 401(k) Matching
- Long-term Incentive Program
- Vacation
- Sick Time
- Holiday Pay
- Floating Holidays
- Parental Leave
- Bereavement Leave
- Caregiver Leave
- Volunteer Leave
- Military Spouse Time-Off
- Relocation Benefits
Company overview
Johnson & Johnson Innovative Medicine is the pharmaceutical division of Johnson & Johnson, leading the way in medical innovation with a relentless focus on bringing transformational treatments to patients worldwide. The company applies rigorous science and compassion to address the most complex diseases of our time, developing groundbreaking medicines across key therapeutic areas including oncology, immunology, neuroscience, and cardiopulmonary medicine. With deep expertise and global reach, Johnson & Johnson Innovative Medicine reimagines how devastating diseases are treated and cured, delivering hope and better care for millions of patients and their families. The organization pioneers the path from laboratory research to clinical application, championing patients every step of the way while maintaining an unwavering commitment to scientific excellence and patient-centered innovation.