Nurse Manager II

Primary Responsibilities and Duties

Operations Management & Best Practices

• Daily management of clinical operations, workflows, and staff
• Perform patient care per operational needs (and fill-in for staff shortages)
• Performs patient triage and assessments via telephone or in person
• Respond to patient messages per HealthPoint policy and procedures
• Create schedules for clinical staff members and ensures adequate staffing ratios
• Work with HR, Clinic Manager, and Director of Nursing to ensure adequate staffing levels; report staffing productivity to leadership
• Keeps track of staff licensure/certifications, BLS and other HR related items
• Oversight of contracted clinical staff and ensure compliance with vendor contract
• Uses evidence-based practices and standards of care to create and implement clinical policies and procedures
• Responsible for maintaining all required documentation logs and chart audits
• Has working knowledge of all equipment, HIT, and procedures
• Keeps abreast of nursing/clinical trends, developments, and practices by participating in organizations and associations and frequent literature reviews

Financial Management

• Identifies opportunities for revenue enhancement, cost reduction, cost avoidance, and staff retention
• In collaboration with Triad Team, provides input to the budget

Quality Improvement

• Identifies, aggregates, and analyzes data and makes recommendations for improvements to providers, clinic managers, and leadership
• Promotes and conducts office and organizational wide performance improvement activities per the HealthPoint strategic plan
• Audits electronic health records for documentation standards compliance with subsequent action plans and training
• Works with risk, quality, and education managers to evaluate opportunities to maintain a safe work environment

Patient Relations (Customer Service)

• Mediates to resolution patient complaints in collaboration with Triad Team as applicable

Regulatory, Accreditation & Programmatic Compliance

• Maintains applicable requirements for regulatory, accreditation, & recognition
• Serves as the PCMH content expert/QI nurse as applicable
• Coordinates follow-up on areas requiring corrective action
• In collaboration with Triad Team, responsible for assuring clinic compliance with all federal, state, and regulatory requirements
• Remain updated on healthcare regulations, policies, and procedures

Communication, Collaboration and Team Engagement

• Liaison between clinical staff and other departments
• Identifies learning needs and gaps and provides education and training to clinical staff as needed
• Collaborates with Triad Team to conducts clinical staff meetings with the triad team, monthly
• Attends quality, operations, education, and other meetings as required
• Cross-trains to cover other departments as necessary

Leadership Responsibilities (Manager level)

• Provides overall management and direction to responsible staff
• Determines the most effective method for assigning responsibilities and duties to department employees
• Maintains job descriptions, procedures and other documentation related to the organization of the department
• Assigns duties and responsibilities, and ensures employees receive instruction/training needed to complete their job responsibilities
• Ensures that employees are aware of and adhere to all company policies and procedures and conveys all senior management communications and directives
• Reviews departmental work for thoroughness and accuracy and provides specific instructions to direct reports and employees on completion of tasks/responsibilities
• Prepares and conducts performance appraisals for immediate staff
• Works with One up Leader and Human Resources to recruit, hire, and onboard staff
• Works with One up Leader and Human Resource to support the disciplinary and termination procedures when needed
• Effectively prioritize tasks and projects based on business needs and resources
• Ensure alignment of initiatives with organizational priorities and objectives
• Manage competing demands and adapt to changing priorities