Nursing Director-Inpatient Operations
Northwestern Medicine
Summary
The Nursing Director, Operations reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Nursing Director, Operations is accountable for planning, direction, management and supervision of a team or teams.
Job description
Responsibilities
- Responsible for meeting operational, financial and strategic goals for designated departments, divisions, programs, services and/or locations.
- Target quality improvement by reducing process variation, eliminating redundancy or implementing new technology.
- 24/7 accountability
- Accountable for the development, implementation and evaluation of staff/human resource information and processes to support clinical practice of nursing and care delivery, including utilization of current practice guidelines and standards.
- With manager input, recommend department goals to NM leaders. Communicate agreed upon goals and context to teams.
- Lead teams to outcomes that support the advancement of NM Strategic Plan.
- Evaluate the feasibility, coordination and implementation of new or revised systems, processes and procedures, to ensure compliance with established standards.
- Develop and implement, and/or work through managers to develop and implement policies and procedures, facilitate inter-departmental processes and clarify and/or correct procedural questions/issues.
- Stay informed of current and emerging issues and trends for areas of accountability.
- Communicate and educate staff on requirements, changes, advances, opportunities, directions and projections for the future.
- Other duties as assigned.
Additional Responsibilities
- Knowledge of Joint Commission standards and all federal, state, and regulatory requirements.
- Ability to analyze data for decision making purposes and make data-driven recommendations.
- Ability to create budgets in accordance with guidelines and balanced to targets.
- Ability to effectively apply the principles of change management while leading.
- Strong computing skills, including Microsoft Office applications and Outlook.
- Attentive to detail and reviews own and others' work for accuracy.
- Encourages diverse perspectives and solutions, drawing from staff, peers, physicians, patients and other stakeholders.
- Establishes and maintains constructive lines of communication between the physicians and administration.
- Demonstrates the ability to consistently establish appropriate departmental priorities.
- Serves as a role model and coach to others; builds partnerships and teams.
- Serves as an internal consultant to all levels of leadership in solving problems and planning interventions.
- Exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers, internal and external to NM.
- Exudes confidence, professionalism, interest and optimism when leading others in the workplace; guided by the servant leadership philosophy.
- Ability to maintain confidentiality for patients and their families, as outlined in the Northwestern Memorial HealthCare Patient Confidentiality policy.
Qualifications
Required: Master's degree in a health care related field or bachelor's degree in nursing; Five to ten years of clinical experience; Current RN License or clinical license in the state in which the hospital resides (hospital setting).
Preferred: Master's degree in business, healthcare administration, Nursing or related field; Three to five years of supervisory or management experience; Three to five years of operational experience exhibiting increasing leadership responsibilities and capabilities; Specialty certification preferred.
Requirements
- Master's degree in a health care related field or bachelor's degree in nursing
- Five to ten years of clinical experience
- Current RN License or clinical license in the state in which the hospital resides (hospital setting)
- Knowledge of Joint Commission standards and all federal, state, and regulatory requirements
- Ability to analyze data for decision making purposes and make data-driven recommendations
- Ability to create budgets in accordance with guidelines and balanced to targets
- Ability to effectively apply the principles of change management while leading
- Strong computing skills, including Microsoft Office applications and Outlook
- Attentive to detail and reviews own and others' work for accuracy
- Exceptional verbal and written communication skills
- Ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
- Ability to maintain confidentiality for patients and their families
Benefits
- Tuition Reimbursement
- Loan Forgiveness
- 401(k) Matching
- Lifecycle Benefits
Company overview
Northwestern Medicine is a premier integrated academic health system and the healthcare network of Northwestern University, headquartered in Chicago, Illinois. Established in 2009 through the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine, the system represents a strategic partnership to transform healthcare delivery. As an academic medical center, Northwestern Medicine encompasses comprehensive research, medical education, and patient care activities across its extensive network. The system operates 11 hospitals and more than 200 locations throughout the Chicagoland area, anchored by its flagship Northwestern Memorial Hospital in downtown Chicago. With over 33,000 employees and more than 4,400 aligned physicians, the organization provides advanced medical care across nearly every specialty. Northwestern Medicine is nationally recognized for its excellence in oncology, cardiology, orthopedics, neurology, and women's health services. The system maintains strong affiliations with the Feinberg School of Medicine, Lurie Children's Hospital, and the Shirley Ryan AbilityLab, fostering an environment of continuous innovation and scientific discovery. Five of its hospitals are ranked among "America's Best" by U.S. News & World Report, reflecting its commitment to superior quality, patient safety, and academic excellence in healthcare delivery.