Obstructive Sleep Apnea Clinical Manager
LivaNova
Summary
The Obstructive Sleep Apnea Clinical Manager is responsible for the overall management of Field Clinical Specialists, including the recruiting, hiring, training and development of all personnel. This is a working manager role that includes direct site management, customer education and assistance with day-to-day clinical demands. This position is responsible for monitoring and driving patient outcomes including titration/programming support, scheduling, and overall clinical outcomes. This position requires close collaboration with company stakeholders to ensure outstanding field support at clinical sites.
Job description
General Responsibilities
Team Leadership & Capability Development
- Lead, coach, and develop a team of Field Clinical Specialists (FCS), ensuring consistent delivery of high-quality clinical education and support.
- Establish clear performance expectations, provide ongoing feedback, and support career growth aligned with organizational needs.
- Foster a culture of patient safety, accountability, and continuous learning across the team.
- Ensure field readiness through onboarding, ongoing training, and credentialing of FCS team members.
- Management of scheduling to ensure proper coverage of titration/programming visits
- Partner with sales team to ensure patient journey is supported and optimized
Clinical Excellence & Field Execution
- Oversee the delivery of clinical training and technical support provided to healthcare professionals and patients, ensuring consistency and adherence to approved materials and Instructions for Use (IFU).
- Monitor and drive excellence in field execution, including therapy training, device programming support, and patient education.
- Identify trends in field performance and implement improvements to enhance clinical outcomes and customer experience.
Compliance, Quality & Risk Management
- Ensure team adherence to all regulatory, legal, and company compliance requirements, including proper documentation, adverse event reporting, and device safety protocols.
- Reinforce clear boundaries between technical support and clinical decision-making in all field activities.
- Partner with Quality and Regulatory teams to address field issues and drive continuous improvement.
Cross-Functional Collaboration & Strategy
- Act as the primary liaison between the FCS team and cross-functional partners, including Sales, Marketing, Clinical, Engineering, Quality, and Legal.
- Translate field insights into actionable feedback to inform product development, training programs, and clinical strategies.
- Support clinical trials and product launches through coordinated field execution and training alignment.
Customer & Stakeholder Engagement
- Build and maintain strong relationships with key clinical stakeholders, including physicians, surgeons, and sleep lab personnel, reinforcing LivaNova’s reputation for clinical expertise and partnership.
- Support strategic accounts by elevating complex clinical situations and ensuring a high standard of service delivery.
- Providing clinical and technical support during overnight polysomnography tests (PSGs), as needed
- Providing of troubleshooting and technical support to clinical sites
Operational Effectiveness & Planning
- Manage team deployment, territory coverage, and resource allocation to optimize support across regions.
- Track and analyze field activity metrics, training effectiveness, and team performance to drive data-informed decisions.
- Ensure accurate and timely reporting of field activities and business insights.
Professional Representation & Culture Leadership
- Model LivaNova’s values, demonstrating thoughtful humility, constructive collaboration, curious mindset, and empowered accountability.
- Promote a strong culture of professionalism, integrity, and patient-centricity across all interactions.
Education
Bachelor’s degree required, ideally in nursing, STEM, life sciences, sleep medicine or equivalent.
Additional Skills and Requirements
- A minimum of 5 years working with patients in a clinical setting, with 3 years in a management role
- Experience in neuromodulation, bio-engineering, nursing, or sleep medicine
- Preferred – RPGST certification
- Ability to manage and develop a high-performance field-based team
- Empathy and understanding of the field sales force
- High degree of job ownership and business sense of urgency
- Project management skills
- Works well within teams both cross-functionally and teams that may or may be not located within a specific building or geography
- Demonstrated leadership ability, analytical thinking and problem resolution skills
- Strong expertise in Microsoft computer software applications
- Ability to meet medical facility credentialing requirements
- Repetitive use of computer
Travel Requirements
35–65%
Requirements
- Bachelor’s degree required, ideally in nursing, STEM, life sciences, sleep medicine or equivalent.
- A minimum of 5 years working with patients in a clinical setting, with 3 years in a management role
- Experience in neuromodulation, bio-engineering, nursing, or sleep medicine
- Preferred – RPGST certification
- Ability to manage and develop a high-performance field-based team
- Empathy and understanding of the field sales force
- High degree of job ownership and business sense of urgency
- Project management skills
- Works well within teams both cross-functionally and teams that may or may be not located within a specific building or geography
- Demonstrated leadership ability, analytical thinking and problem resolution skills
- Strong expertise in Microsoft computer software applications
- Ability to meet medical facility credentialing requirements
- Repetitive use of computer
Benefits
- Health benefits
- Medical, Dental & Vision
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus
- Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
Company overview
LivaNova PLC is a global medical technology company with nearly five decades of experience in developing innovative medical solutions for neurological and cardiac conditions. Headquartered in London with operations in over 100 countries, the company employs approximately 2,900 professionals worldwide. LivaNova operates through two primary business segments: Cardiopulmonary and Neuromodulation. The Cardiopulmonary division focuses on perfusion systems, oxygenators, and autotransfusion devices, including the market-leading Essenz™ Perfusion System and world's number one heart-lung machine. The Neuromodulation segment specializes in VNS Therapy™ for treating drug-resistant epilepsy and difficult-to-treat depression. With annual revenues exceeding $1.25 billion, LivaNova has established itself as a leader in medical device innovation, having treated millions of patients globally. The company maintains manufacturing and R&D facilities across Europe and the United States, all ISO 13485 certified, and continues to advance clinical research in areas like obstructive sleep apnea and treatment-resistant depression.