OCS Specialist

Position Summary

The OCS Specialist maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation.

Responsibilities

• Completion of rigorous hands-on training and OCS certification across all organ platforms at TransMedics' training facility in Andover, MA.
• Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies.
• When not on OCS call days, perform assigned tasks during standard working hours, either remotely from home or as assigned, including managing inventory & shipments on a weekly basis.
• Assist with Lab Trainings.
• Participate in R&D activities in lab.
• Assist with establishing launch points.
• Participate in medical and scientific conferences and meetings (inside or outside the US).
• Communicate regularly with Organ Management Phone Support to relay real time updates while supporting ongoing OCS cases.
• Regularly communicate OCS utilization activities and users' feedback.
• Annual recertification on all organ platforms.
• Timely submission of post case documentation and preparation/presentation of case reviews (with support and review of senior colleague) following the use of the OCS.
• Provide customer support as needed (e.g. hospital in-services & refresher training).
• Perform other TransMedics tasks and duties as assigned/required.

Physical Attributes

• Must be able to lift 75lbs up and down stairs.
• Must be fully vaccinated (and boosted, when eligible) against respiratory viruses including but not limited to Influenza and COVID-19.
• Ability to work on call 24 hours per day, 7 days per week, for 15 days per month (including holidays/weekends).
• Ability to fly domestically to clinical sites within and outside of home regions to perform OCS support as assigned.

Minimum Qualifications

• BSN or BS degree in combination with equivalent medical experience, with 2+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED.

Preferred Qualifications

• Proficiency with Microsoft Office Suite and virtual meeting platforms.
• Highly flexible and willing to support sites as needed within and across regions.
• Detail oriented with strong organizational skills.
• Strong problem-solving skills.
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts.
• Excellent customer interaction skills.
• Works calmly and professionally under pressure.
• Enthusiastically works in a fast-paced environment while managing multiple tasks.