Office and Patient Coordinator OPC
Psychiatric Medical Care
Summary
The office and patient coordinator provides quality administrative and clerical services for program staff and assists Senior Life Solutions patients with care needs. They provide transportation to patients in a provided vehicle, as applicable. The office and patient coordinator's responsibilities include assisting with insurance verification and billing procedures, providing clerical support to team members, assisting with patient care, and ensuring transportation is safely provided to patients. The office and patient coordinator contributes to positive team dynamics and excellent customer service.
Job description
Care
- Ensure patient care needs are met while at the program.
- Ensure completion of the Census report as directed.
- Assist patients with completion of consents and patient admission process as directed.
- Take patient vital signs as directed.
- Complete the daily nursing checklist form as directed.
- Assist patients in performing the sit to stand test as directed.
- Complete multidisciplinary progress notes for documentation of absences or patient encounters as they occur.
- Participate in treatment team meetings and coordination of care.
- Coordinate meals and snacks for patients.
- Complete medical records including filing and form tracking.
- Responsible for inventory of supplies, cleanliness, group room setup.
- Responsible for refrigerator logs and necessary action steps for temperature variances.
Compliance
- Comply with 25-point check list.
- Comply with all regulations.
- Perform billing functions required for the program as directed.
- Ensure patient insurance verification and complete monthly insurance verification forms as directed.
Community
- Demonstrate an understanding of community education definitions and activities.
- Participate in customer service training as it relates to community integration.
- Participate in community analysis.
- Keep up to date community education contacts as directed.
- Participate in cohesive team environment to ensure program success.
Working conditions
Office and Patient Coordinator will be exposed to virus, disease, infection from patients.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position required intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching as well as lifting, driving and supporting patients.
Requirements
- High School Diploma or GED
- CNA, MA or LPN certification preferred
- Experience providing care to older adults in hospital or nursing facility environment
- Experience performing secretarial or clerical duties
- Experience working with computers and electronic medical records
- Good driving record
- Comfort with transportation and driving a van
- Experience transporting patients preferred but not required
- Knowledge of community resources for older adults
- Familiarity with medical terminology and medical team roles
Company overview
Psychiatric Medical Care is a specialized healthcare provider focused on delivering comprehensive mental health services to patients across various care settings. The company operates as a dedicated psychiatric service organization that partners with healthcare facilities, particularly in rural and underserved communities, to provide essential behavioral health care. Their services typically include psychiatric evaluations, medication management, psychotherapy, and crisis intervention services delivered by board-certified psychiatrists and mental health professionals. Psychiatric Medical Care addresses the critical shortage of mental health providers in many regions by offering telepsychiatry and in-person consultation services to hospitals, nursing homes, and outpatient clinics. The organization plays a vital role in bridging the gap between physical and mental healthcare, ensuring that patients with psychiatric conditions receive integrated, evidence-based treatment. Their model emphasizes collaborative care approaches, working closely with primary care physicians and other healthcare providers to develop comprehensive treatment plans that address both mental and physical health needs. By focusing on accessibility and quality of care, Psychiatric Medical Care contributes significantly to improving mental health outcomes in communities with limited psychiatric resources.