Office Coordinator - Physician Practice
Lehigh Valley Health Network
Summary
Coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. Provides education and support to clerical staff. Functions as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.
Job description
Job Duties
- Oversees patient access workflows including the internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.
- Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.
- Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.
- Functions as a team member to support practice and network goals and objectives.
- Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment. Supports members of care delivery team and quality initiatives.
- Assists with supporting service recovery efforts and patient communication.
Minimum Qualifications
- High School Diploma/GED
- 3 years Physician's office practice
- Ability to work with interruptions and adapt to rapidly changing priorities.
- Ability to provide coaching and feedback.
- Exceptional organizational skills and communication skills.
- Knowledge and working use of medical terminology.
- Proficient computer skills.
- Proven proficiency of technology and EMR workflows at the conclusion of orientation.
Preferred Qualifications
- Associate's Degree Business administration
- Supervisory experience.
Requirements
- High School Diploma/GED
- 3 years Physician's office practice
- Ability to work with interruptions and adapt to rapidly changing priorities
- Ability to provide coaching and feedback
- Exceptional organizational skills and communication skills
- Knowledge and working use of medical terminology
- Proficient computer skills
- Proven proficiency of technology and EMR workflows at the conclusion of orientation
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.