Office Coordinator
Spectrum Health Systems
Summary
The Clinical Office Coordinator is responsible for greeting clients, answering client questions regarding appointment schedules, directing them to the appropriate clinician, and completing other administrative tasks as directed.
Job description
- Greeting clients, answering client questions regarding appointment schedules, directing them to the appropriate clinician, and completing other administrative tasks as directed.
- Answering the telephone in a professional, friendly manner and transferring calls to identified staff and/or recording messages as necessary.
- Greeting clients, staff and/or visitors in a professional, friendly manner.
- Demonstrating respect for supervisors, co-workers, and clients.
- Collecting co-payments, fees, etc. for services rendered from clients according to clinic policy, accurately documenting all transactions as needed.
Requirements
- High school diploma or GED required.
- Computer experience and familiarity with Windows, Microsoft Outlook, and Microsoft Word required.
- Bilingual (English/Spanish) preferred.
- Prior experience as receptionist in a healthcare setting preferred.
- Familiarity working with insurances preferred.
- The ideal candidate is organized and has strong communication skills
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Additional voluntary insurances
- Company-paid life insurance
- Employee assistance programs
- Paid time off
- Tuition reimbursement
- Loan repayment options
- 401(k) matching
- Discounts on services and entertainment
Company overview
Spectrum Health Systems is a leading non-profit provider of evidence-based substance use disorder and mental health treatment services, founded in 1969 and headquartered in Westborough, Massachusetts. As New England's premier addiction treatment organization, Spectrum offers a comprehensive continuum of CARF-accredited services including inpatient detoxification, clinical stabilization, residential treatment, outpatient counseling, medication-assisted treatment, and peer recovery support. The organization operates five inpatient facilities, fifteen outpatient clinics, and five peer recovery support centers across Massachusetts, serving over 15,000 individuals annually through more than 55 treatment programs. Spectrum has pioneered innovative approaches such as mobile opioid use disorder treatment vans and specialized programs for juvenile offenders and justice-involved individuals. With a workforce of 1,001-5,000 employees, the organization maintains a strong commitment to breaking down barriers to care and increasing access to treatment while adapting to evolving research on substance use disorders and co-occurring conditions.