Office Manager - 221503
Claratel Behavioral Health
Summary
Claratel Behavioral Health is seeking a dedicated and experienced Office Manager to oversee the front office operations. This role is essential to ensuring smooth daily operations, excellent customer service, accurate data collection, and strong financial performance.
Job description
About the Role
Claratel Behavioral Health is seeking a dedicated and experienced Office Manager to oversee the front office operations. This role is essential to ensuring smooth daily operations, excellent customer service, accurate data collection, and strong financial performance.
Key Responsibilities
- Lead and manage all front office operations to ensure efficiency and a positive client experience
- Monitor and analyze financial and operational reports to guide department performance
- Maintain quality assurance processes to reduce billing errors and denials
- Hire, train, supervise, and coach front office staff
- Oversee insurance verification, client intake, and demographic accuracy to support billing and authorization processes
- Ensure accurate client flow within the EHR to minimize corrections and rework
- Demonstrate strong knowledge of HIPAA regulations and ensure compliance at all times
- Support the agency's mission, vision, and values through adherence to policies, compliance, and customer service standards
Qualifications
- Bachelor's degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience
- Strong organizational, analytical, and problem-solving skills
- Excellent communication skills, both written and verbal
- Working knowledge of Medicaid, Medicare, and Commercial Payers
- Demonstrated leadership ability with a focus on training and staff development
- Exceptional customer service and interpersonal skills
Requirements
- Bachelor's degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience
- Strong organizational, analytical, and problem-solving skills
- Excellent communication skills, both written and verbal
- Working knowledge of Medicaid, Medicare, and Commercial Payers
- Demonstrated leadership ability with a focus on training and staff development
- Exceptional customer service and interpersonal skills
- Pre-employment drug screening required
- Successful completion of an FBI Criminal History Record Check
- Participation in E-Verify
Company overview
Claratel Behavioral Health is a specialized healthcare provider focused on delivering comprehensive mental health and behavioral health services. As a modern behavioral health organization, Claratel offers evidence-based treatment programs for various mental health conditions including depression, anxiety, trauma-related disorders, and substance use disorders. The company operates with a patient-centered approach, integrating clinical expertise with compassionate care to support individuals in their mental wellness journey. Claratel Behavioral Health provides a range of therapeutic services that may include individual counseling, group therapy, psychiatric evaluations, medication management, and specialized treatment programs tailored to meet diverse patient needs. The organization emphasizes accessibility and quality care, potentially serving both adult and adolescent populations through various care settings. With a focus on holistic treatment and recovery support, Claratel Behavioral Health contributes to the growing field of mental healthcare by addressing the complex needs of individuals seeking behavioral health services in today's healthcare landscape.