Office Manager
Optima Medical
Summary
Optima Medical is looking for a highly organized, people-focused Office Manager to lead one of our primary care clinic locations. This role oversees daily clinic operations and ensures a smooth, efficient, and patient-centered experience. The Office Manager will supervise clinical and administrative staff—including Medical Assistants and Front Desk team members—while supporting providers and maintaining workflow efficiency.
Job description
Position Summary
Optima Medical is looking for a highly organized, people-focused Office Manager to lead one of our primary care clinic locations. This role oversees daily clinic operations and ensures a smooth, efficient, and patient-centered experience. The Office Manager will supervise clinical and administrative staff—including Medical Assistants and Front Desk team members—while supporting providers and maintaining workflow efficiency.
Key Responsibilities
- Oversee day-to-day operations of the clinic to ensure efficient patient flow and exceptional service
- Provide leadership, coaching, and support to Medical Assistants, Front Desk staff, and other clinic support roles
- Manage staff scheduling, timecards, performance, and general HR-related tasks for the clinic team
- Assist with onboarding and training new employees
- Ensure proper use of eClinicalWorks (eCW) and support staff with EMR workflows
- Maintain compliance with clinic policies, procedures, and quality standards
- Monitor and manage clinic metrics, patient satisfaction, and operational performance
- Serve as the on-site point of contact for providers, patients, and corporate departments
- Handle escalated patient concerns professionally and promptly
- Monitor inventory, supplies, and equipment to keep the clinic fully operational
- Support initiatives to increase efficiency, productivity, and overall clinic performance
Qualifications
- Medical Assistant (MA) certificate or diploma required
- Prior experience in medical office management, healthcare administration, or clinic leadership required
- Experience supervising clinical or administrative medical staff strongly preferred
- Knowledge of primary care or outpatient workflows
- Familiarity with eClinicalWorks (eCW) preferred
- Strong communication, leadership, problem-solving, and organizational skills
- Ability to thrive in a fast-moving, patient-centered environment
- High school diploma required; additional medical or business education a plus
Requirements
- Medical Assistant (MA) certificate or diploma required
- Prior experience in medical office management, healthcare administration, or clinic leadership required
- Experience supervising clinical or administrative medical staff strongly preferred
- Knowledge of primary care or outpatient workflows
- Familiarity with eClinicalWorks (eCW) preferred
- Strong communication, leadership, problem-solving, and organizational skills
- Ability to thrive in a fast-moving, patient-centered environment
- High school diploma required; additional medical or business education a plus
Benefits
- Medical, Dental & Vision
- 401(k)
- Paid Holidays
- Growth Opportunities
- Leadership & Mentoring
Company overview
Optima Medical is an Arizona-based primary care medical group that operates as one of the largest independent healthcare providers in the state. Founded in 2012, the organization has grown to encompass 30 locations across Arizona with over 130 medical providers serving more than 200,000 patients statewide. The company's mission centers on improving quality of life through personalized healthcare with a focus on preventive medicine and addressing the nation's leading causes of death. Optima Medical offers a comprehensive spectrum of services that extend beyond traditional primary care, including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house laboratory testing, imaging services, and chronic disease management. The organization emphasizes a patient-centered approach with dedicated care coordination teams that provide ongoing support between office visits. With its headquarters in Scottsdale, Arizona, Optima Medical has established itself as a significant healthcare provider in the region, combining clinical excellence with community-focused care delivery.