Office Manager - Property Management
The Bridge Inc.
Summary
The Office Manager is an essential member of The Bridge's Property Management team, providing administrative and operational support to ensure the smooth and effective management of housing operations. The Office Manager serves as a welcoming point of contact for tenants, applicants, staff, and external partners while supporting rent collection, lease administration, recertification, court case tracking, and property management data systems. The role requires strong organizational, communication, and customer service skills, as well as the ability to manage multiple priorities with accuracy and professionalism.
Job description
Essential Position Functions
- Welcome and assist tenants who visit the main office.
- Manage, organize, and catalog all current scattered-site leases.
- Ensure all rent invoices are mailed to tenants on time each month.
- Assist with rent collection and meet with tenants as needed.
- Assist with data entry in RealPage/OneSite.
- Track all court cases and maintain an active calendar.
- Perform general administrative duties, including copying, filing, and assisting with recertification charting.
- Gather all income and identification information for apartment applicants.
- Follow up on missing documents with relevant staff and third parties.
- Screen all incoming calls, transfer calls to appropriate staff, and take and distribute messages.
- Reconcile received payments for bank deposits.
- Attend internal and external meetings, supervision, and trainings, as required.
- Assist with creating and sending certified letters, including, but not limited to, rent demands, recertification notices, and benefit letters.
- Perform other duties as assigned.
Qualifications
- Associate degree preferred.
- Tax credit and benefits experience is a plus.
- Previous experience in property management, preferably in a social service setting; experience working in mental health settings or customer service is also preferred.
- Strong interpersonal communication, computer, and organizational skills.
- Experience with OneSite property management software and Microsoft Excel; knowledge of AWARDS preferred.
- Bilingual in English and Spanish is a plus.
Requirements
- Associate degree preferred
- Tax credit and benefits experience is a plus
- Previous experience in property management, preferably in a social service setting
- Experience working in mental health settings or customer service is also preferred
- Strong interpersonal communication, computer, and organizational skills
- Experience with OneSite property management software and Microsoft Excel
- Knowledge of AWARDS preferred
- Bilingual in English and Spanish is a plus
Company overview
The Bridge Inc. is a mental health care organization dedicated to providing comprehensive behavioral health services to individuals and communities. As a healthcare provider specializing in mental wellness, the organization focuses on bridging gaps in mental health care access through evidence-based therapeutic interventions and support programs. The Bridge Inc. offers a range of services including individual counseling, group therapy, crisis intervention, and community outreach programs designed to address various mental health conditions. Their approach emphasizes holistic care that integrates psychological support with social services to help clients achieve sustainable mental wellness. The organization plays a crucial role in destigmatizing mental health issues and making quality care more accessible to diverse populations. Through their commitment to compassionate service delivery and community engagement, The Bridge Inc. contributes significantly to improving mental health outcomes and supporting individuals on their journey toward recovery and personal growth.