Office Manager

About Foundations Recovery Network

We are the premier provider of integrated treatment for addiction and mental health issues. Our Intensive Outpatient Program (IOP) offers comprehensive, integrated outpatient treatment with flexible daytime and evening programs to address addiction and mental health issues in a supportive atmosphere.

Qualifications

We are seeking a compassionate, efficient, and detail-oriented Office Manager who thrives in a collaborative treatment environment and is passionate about supporting both patients and staff. The ideal candidate will demonstrate strong organizational and time management skills, the ability to effectively manage day-to-day office operations and administrative responsibilities, and a commitment to professionalism, accuracy, and clear communication.

Responsibilities

• Coordinate the daily administrative and operational functions of the outpatient treatment center
• Maintain a professional, organized, and welcoming office environment for patients, visitors, and staff
• Coordinate front office operations, including patient intake processes, scheduling, phone coverage, and general office workflow
• Support communication between patients and staff
• Ensure accuracy and confidentiality of patient records, documentation, and administrative files in compliance with HIPAA, The Joint Commission, and Company policies
• Assist with monitoring compliance related requirements
• Manage office supplies, equipment, vendor communication, and facility related administrative needs
• Support leadership with reporting, data tracking, invoice processing, and other administrative projects as assigned
• Assist in maintaining schedules for providers, therapists, group sessions, and treatment-related services
• Provide administrative support during audits, surveys, and Joint Commission accreditation activities
• Help maintain a collaborative, patient-centered environment focused on professionalism, compassion, and quality of care
• Address patient and family concerns professionally and escalate issues appropriately when needed
• Ensure timely and professional communication with internal shareholders, referral sources, and community partners
• Demonstrate flexibility, accountability, and commitment
• Adhere to company policies and procedures

Minimum Qualifications

• Associate's degree
• 5+ years: Experience managing daily office operations within healthcare, behavioral health, addiction treatment, or mental health setting
• Experience coordinating administrative functions, scheduling, patient intake, and front office operations in a fast-paced environment
• Experience with electronic health records, scheduling platforms, and Microsoft Office applications
• Experience with insurance verification, authorizations, patient communication, and general healthcare administrative processes
• Experience handling multiple priorities while maintaining professionalism, organization, accuracy, and strong attention to details

Preferred Qualifications

• Bachelor's degree in healthcare administration, business administration, psychology, sociology, or a related behavioral health field
• 10+ years: Experience managing daily office operations within healthcare, behavioral health, addiction treatment, or mental health setting