On-Site Patient Care Coordinator Lead

Job Summary

This position is responsible for performing a combination of leadership tasks, administrative duties as well as direct patient scheduling tasks. They will assign tasks to their team and spend time evaluating areas for improvement. The Patient Care Coordinator Lead will also spend time coaching Clinical Trial Navigators and Research Schedulers one-on-one and setting goals for their career growth. They will help facilitate communication between their team and other staff such as Physicians, Managers, External Clients/Vendors, Administrators and Sponsors.

Essential Duties and Responsibilities

• Oversee and help manage the Clinical Trial Navigator and Research Scheduler role activities for all incoming and existing clinical trial candidates/established patients.
• Complies with and ensures staff compliance with NEXT SOPs and promotes adherence to HIPPA regulations.
• Represent the Scheduling and Clinical Trial Navigator departments in meetings with departments, physicians and with external clients/vendors.
• Participates in providing timely, informative, and accurate communication with the interdisciplinary team to ensure protocol compliance and timeliness of scheduling procedures.
• Aide in the recruitment and training of Research Schedulers and Clinical Trial Navigators.
• Oversee and present quality end-of-month, and as needed, scheduling and referral reports.
• Provide collaborative leadership, support and resolve scheduling conflicts as they occur.
• Staff Development - Coordinates, implements, and assists with staff training, in-services, and internal developmental programs for staff.
• Serves as mentor/preceptor and provides day-to-day guidance to less experienced Research Schedulers and Clinical Trial Navigators.
• Demonstrates continuous re-evaluation of methods and approaches to assure efficiency and quality of all scheduling and referral tasks.
• Responsible for reviewing protocols for study-related scheduling activities to assist the department.
• Complies with all applicable regulations, guidelines and procedures related to clinical research.
• Communicates as needed with internal departments regarding scheduling and referral concerns.
• Maintain a positive, customer-focused work environment.
• Performs other duties as assigned.

Required Education and Experience

• Bachelor's degree required.
• Patient referral and medical scheduling experience required.
• Oncology clinical trial experience preferred.

Knowledge Skills & Abilities

• Knowledge of appropriate software including Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat.
• Attention to detail, organizational and accuracy skills.
• Excellent interpersonal skills to deal effectively with research personnel and staff.
• Knowledge of ICH GCP, FDA, OHRP, OSHA and HIPAA guidelines pertaining to clinical research.
• Excellent organizational skills to independently manage workflow.
• Ability to prioritize quickly and appropriately with minimal guidance.
• Ability to multi-task.
• Ability to work independently and function as part of a team.
• Clear and concise verbal and written communications.