On-Site Supervisor - Services
Avantor
Summary
In this role, you will report to the site services manager and will work closely with Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Job description
The Opportunity
In this role, you will report to the site services manager and will work closely with Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Shift: Monday - Friday, 6 am - 3 pm with coverage as needed. Location: Rio Rancho, NM.
How you will thrive and create an impact
Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
- Demonstrate passion and focus for leading teams
- Ownership of day-to-day team management, including providing direction and accountability for the team's daily performance through timely and relevant feedback
- Training and developing the team by providing growth opportunities for associates within the AVANTOR framework
- Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover
- Ensures team complies with customer requirements and adheres to AVANTOR site service guidelines
- Deliver enthusiastic customer service
- Act as a primary point of contact onsite for all AVANTOR service activities delivered by your team
- Lead regular team meetings and participate and contribute in customer discussions
- Evaluate ongoing team performance against Scope of Work (SOW) and service level agreement (SLA) requirements
- Manage customer feedback to implement changes/expansions of service with your team
- Achieve operational excellence
- Coach and motivate your team to meet/exceed performance goals
- Share accountability for site KPI's in the areas of Service, Cost, and People
- Identify, create, and implement value-added solutions for the AVANTOR team to drive efficiencies and operational improvements
- Recognize, suggest, and implement additional service opportunities on site to meet Business Development goals
Requirements
- High School Diploma or GED required
- Higher Education degree in supply chain, business, or life sciences preferred
- 2+ years of experience in laboratory services, warehouse, logistics, or inventory management operations
- 1+ years of formal supervisory experience with direct reports and full performance management responsibility
- Documented experience leading operational improvement initiatives
- Experience in a client-embedded services or regulated facility environment
- Microsoft Teams experience
- Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
- Intermediate Excel skills including pivot tables, lookup functions, and basic data analysis
- Ability to analyze operational data and communicate findings to non-technical audiences
- Working knowledge of continuous improvement methodologies (Lean, Six Sigma)
- Computer literacy required
- In-depth working knowledge of Excel and data management required
- Advanced Excel, Power BI or Tableau experience preferred
- Formal Lean or Six Sigma Green Belt training preferred
- Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems preferred
- Lean Six Sigma Green Belt preferred
- Experience in pharmaceutical, biotech, or regulated manufacturing client environments preferred
- Managing vendor relationships and coordinating third-party logistics preferred
Benefits
- Medical, Dental & Vision
- Wellness programs
- Paid Time Off (PTO)
- Company-paid holidays
- Flexible Spending Account (FSA)
- Health Savings Accounts (HSA)
- Commuter benefits
- 401(k)
- Tuition assistance
- Employee stock purchase plan
- Critical illness insurance
- Hospital indemnity insurance
- Accident insurance
- Legal insurance
- Identity theft protection
- Pet insurance
- Auto insurance
- Home insurance
Company overview
Avantor is a leading global provider of mission-critical products and services to customers in the life sciences and advanced technology industries. Founded in 1904 as J.T. Baker Chemical Company, the company has evolved into a Fortune 500 organization with operations in over 30 countries and serving more than 300,000 customer locations worldwide. Avantor's comprehensive portfolio supports virtually every stage of research, development, and production activities across biopharma, healthcare, education, government, and advanced technology sectors. The company specializes in providing high-purity chemicals, laboratory equipment, single-use bioprocessing systems, and specialized services that enable breakthroughs in medicine, healthcare, and technology. With approximately 14,500 employees globally, Avantor plays a crucial role in supporting scientific innovation, including significant contributions to COVID-19 vaccine manufacturing through its synthetic lipid production capabilities. The company went public in 2019 and is listed on the New York Stock Exchange under the symbol AVTR.