Oncology Account Executive - Houston East

Position Summary

The Oncology Account Executive is a customer-facing sales professional responsible for driving sustained territory growth through new account acquisition and expansion of existing customer relationships. This role combines strategic prospecting, consultative selling, and high-touch account management to position Caris as the preferred partner for comprehensive tumor profiling solutions.

This position builds strong clinical and operational relationships with oncologists, pathologists, and key healthcare stakeholders. The Account Executive ensures an exceptional customer experience from order initiation through report delivery while supporting adoption and utilization of Caris molecular profiling solutions. The role partners closely with Regional Business Directors, Commercial Leadership, Client Services, and cross-functional teams to execute territory growth strategies.

Job Responsibilities

Sales & Territory Growth

• Drive new account acquisition and organic growth through strategic prospecting, value-based selling, and clinical education.
• Position Caris as a preferred or sole-source provider of tumor profiling and molecular intelligence solutions.
• Analyze territory opportunities and develop strategic sales plans to achieve growth objectives.
• Meet or exceed assigned revenue, activity, and performance targets.

Account Management & Customer Experience

• Build and maintain strong customer relationships through consistent in-person engagement.
• Ensure a seamless customer experience across the full order lifecycle.
• Maintain open communication with key account stakeholders and escalate issues when satisfaction is at risk.
• Execute retention strategies and identify upselling and cross-selling opportunities.

Clinical & Technical Expertise

• Engage with oncology clinicians and allied teams across clinics, pathology labs, and hospital settings.
• Support physicians with ordering and interpretation of the CMI platform, including access to PHI when required.
• Demonstrate and advise on technology solutions such as portals, EMR integrations, and workflows.
• Maintain strong knowledge of molecular profiling, biomarkers, and competitive offerings.

Business, Reimbursement & Market Insight

• Provide consultative guidance on billing, reimbursement, and payer dynamics.
• Serve as a resource on laboratory reimbursement and operational workflows.
• Share market trends, customer feedback, and competitive insights with leadership.

Collaboration & Administration

• Collaborate with Client Services, Regional Business Directors, and Commercial Leadership.
• Maintain accurate CRM documentation and complete required administrative tasks.
• Maintain assigned company assets.
• Support meetings, conferences, and trade shows as required.
• Perform other duties as assigned.