Onsite Coordinator - Inventory Services
Avantor
Summary
In this role, you will report to the site services manager and will work closely with Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Job description
The Opportunity
In this role, you will report to the site services manager and will work closely with Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
How you will thrive and create an impact
Avantor's Lab and Production Services team is a crucial part of the Avantor Services group, serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
- Responsible for tasks in inventory management (consumables, chemicals, samples, etc.) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting
- Perform inventory management-related functions such as supervising slow-moving and dead inventory, conducting cycle counting, yearly physical inventories, and reporting
- Provide daily customer service functions and communicate with the customer relative to inventory management
- Perform purchasing functions including back order reporting and expediting, direct factory shipments, 3rd party support, handling quotes, document control, records maintenance, and resolving open invoices or pricing issues
- Responsible for all customer service-related activities: order entry, reporting, maintaining metrics, and cost savings tracking
- Perform shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections
- Responsible for handling hazardous material and preparing shipping documentation and packaging requirements
- Interface directly with customer point of contact, purchasing directors, facility directors, and plant managers
- Responsible for running consigned, non-consigned, customer-owned, or 3rd party inventory
- Apply Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific systems) in fulfillment of job duties
- Meet goals and objectives: safety, performance, and quality
- Build programs for enhanced service efficiencies
- Collaborate with Avantor Sales Force and manufacturer representatives and document organizational change
- Responsible for desktop delivery of inbound packages to customer contacts
- Update and maintain Standard Operating Procedures
- Accomplish other duties as assigned
Requirements
- High School Diploma or GED required
- 2+ years of experience in material handling/inventory replenishment or customer service
- Microsoft Teams experience preferred
- Solid understanding and experience in either shipping, inventory, or purchasing
- Excellent Customer Service Skills
- High regard for safety, quality and adherence to protocols, policies and procedures
- Ability to self-manage, prioritize tasks and self-motivate
- Capable of communicating successfully with both the customer and internal contacts
- Must be able to lift up to 50 lbs
Benefits
- Medical, Dental & Vision
- Wellness Programs
- Paid Time Off
- Company-Paid Holidays
- Flexible Spending Account
- Health Savings Accounts
- Commuter Benefits
- 401(k)
- Tuition Assistance
- Employee Stock Purchase Plan
- Critical Illness Insurance
- Hospital Indemnity
- Accident Insurance
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Auto Insurance
- Home Insurance
Company overview
Avantor is a leading global provider of mission-critical products and services to customers in the life sciences and advanced technology industries. Founded in 1904 as J.T. Baker Chemical Company, the company has evolved into a Fortune 500 organization with operations in over 30 countries and serving more than 300,000 customer locations worldwide. Avantor's comprehensive portfolio supports virtually every stage of research, development, and production activities across biopharma, healthcare, education, government, and advanced technology sectors. The company specializes in providing high-purity chemicals, laboratory equipment, single-use bioprocessing systems, and specialized services that enable breakthroughs in medicine, healthcare, and technology. With approximately 14,500 employees globally, Avantor plays a crucial role in supporting scientific innovation, including significant contributions to COVID-19 vaccine manufacturing through its synthetic lipid production capabilities. The company went public in 2019 and is listed on the New York Stock Exchange under the symbol AVTR.