Onsite Endoscopic Specialist I, OR1

About the Role

Join our Onsite Endoscopic Specialist (OES) team. In this hands-on, customer-facing role, you will support advanced endoscopic technologies, surgical instrumentation, and visualization systems directly within a hospital environment.

Working closely with Operating Room (OR), Sterile Processing (SPD), and BioMed teams, you will play a critical role in ensuring equipment readiness, supporting clinical workflows, and helping healthcare professionals deliver exceptional patient care.

What You'll Do

• Provide on-site support and expert service to OR, SPD, and BioMed teams to ensure seamless surgical operations.
• Set up, inspect, and troubleshoot video towers, camera systems, light sources, and other KARL STORZ technologies.
• Support surgical procedures by identifying and resolving equipment-related issues in real time.
• Coordinate repairs, exchanges, and service requests while maintaining visibility into equipment status and inventory.
• Transport, clean, sterilize, package, and inspect surgical instruments to ensure procedural readiness and compliance.
• Build trusted relationships with hospital personnel by delivering exceptional service and technical support.

What You Bring

• High school diploma or equivalent required.
• Experience in healthcare, sterile processing, surgical technology, medical device support, sales, customer service, or a related field.
• Strong communication and interpersonal skills with the ability to effectively collaborate across clinical teams.
• Proven ability to manage multiple priorities in a fast-paced, service-focused environment.
• Working knowledge of Microsoft Office applications, including Excel and reporting tools.
• Ability to meet the physical requirements of the role, including lifting and transporting equipment up to 25 pounds.

Nice to Have

• Associate's degree or higher.
• CRCST certification or willingness to obtain certification.
• Experience supporting surgical instruments, endoscopy equipment, or medical devices.
• Knowledge of operating room, sterile processing, or healthcare workflows.

What Will Make You Successful

• A customer-first mindset and passion for supporting healthcare professionals.
• Strong critical thinking and troubleshooting abilities in high-pressure clinical environments.
• The ability to quickly learn and adapt to new technologies, processes, and products.
• Excellent organizational skills and attention to detail.
• A collaborative approach that fosters strong relationships with customers, colleagues, and clinical staff.
• Professional communication skills and confidence interacting with stakeholders at all levels.