Onsite Service Operations Specialist - San Francisco Bay Area
Avantor
Summary
In this role, you will report to the Supervisor of Operation Specialist and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Job description
How you will thrive and create an impact
Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
- Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and/or emergency situations occur.
- Act as a backup to other territories and may require travel outside of the designated territory.
- Coordinates and leads team efforts and performs work related to customer requirements.
- Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.
- Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.
- Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.
- Trains Avantor Lab and Production Services associates on all service offerings.
- Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing).
- Modifies and maintains quality metrics and key performance indicators.
- Manages a budget related to expense reports.
- Meets revenue, TOE, safety, performance, and quality goals and objectives.
- Creates programs for enhanced service efficiencies.
- Perform other duties as assigned.
Requirements
- High school diploma or GED is required
- 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus
- Microsoft Suite Experience
- Overnight travel is required
- Will be using your own vehicle and the ability to fly (If traveling further out)
- Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19
- Must be able to lift up to 50 lbs
- Previous experience working in a GMP facility is strongly desired
- Strong communication skills
- Knowledge of Information Access and System ESS
- A valid driver's license is required to perform the essential functions of the job
- Ability to prioritize tasks and meet deadlines
- Traveling between multiple locations in the San Francisco area
- Mileage reimbursement for miles driven to client locations
- Having a CDL is a plus, not a requirement
- Cross-referencing and inside sales experience are a plus
- Forklift Certification is a plus
- Prior experience with VWR/Avantor products and services is a plus
- IATA, DOT, OSHA Right to Know, IMDG a plus
Benefits
- Medical, Dental & Vision
- Wellness programs
- Paid Time Off
- Company paid holidays
- Flexible Spending Account
- Health Savings Account
- Commuter benefits
- 401(k)
- Tuition assistance
- Employee stock purchase plan
- Critical illness insurance
- Hospital indemnity
- Accident insurance
- Legal insurance
- Identity theft protection
- Pet insurance
- Auto insurance
- Home insurance
Company overview
Avantor is a leading global provider of mission-critical products and services to customers in the life sciences and advanced technology industries. Founded in 1904 as J.T. Baker Chemical Company, the company has evolved into a Fortune 500 organization with operations in over 30 countries and serving more than 300,000 customer locations worldwide. Avantor's comprehensive portfolio supports virtually every stage of research, development, and production activities across biopharma, healthcare, education, government, and advanced technology sectors. The company specializes in providing high-purity chemicals, laboratory equipment, single-use bioprocessing systems, and specialized services that enable breakthroughs in medicine, healthcare, and technology. With approximately 14,500 employees globally, Avantor plays a crucial role in supporting scientific innovation, including significant contributions to COVID-19 vaccine manufacturing through its synthetic lipid production capabilities. The company went public in 2019 and is listed on the New York Stock Exchange under the symbol AVTR.