OnSite Specialist - Arlington Heights, IL
Stryker
Summary
Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.
Job description
Essential Duties & Responsibilities
- Provides clinical surgical support by managing all relevant equipment.
- Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
- Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
- Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
- Maintains knowledge base of equipment and disposable products through Stryker education training programs.
- Provide physicians and OR personnel with information on new and current products.
- Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
- Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
- Accurately records and reports all surgical procedure information.
- Adheres to all Stryker and medical facility policies, standards and procedures.
- Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
- Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
- Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
Scope of Work Summary (Operating Room Support)
The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.
Core Responsibilities
- Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
- Confirm equipment functionality and image routing prior to each procedure.
- Adjust camera, monitor, and device settings intraoperatively.
- Provide immediate troubleshooting of endoscopy and integration systems.
- Manage post-procedure breakdown and staging of all Stryker equipment.
- Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
- Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
- Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
Requirements
- Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred
- HSPA CRCST Certification within 6 months of start date and on time yearly renewal (for Sterile Processing Department roles)
- Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred
- Basic computer skills including Microsoft Office
- Strong verbal and written communication, interpersonal, and organizational skills
- Ability to quickly, efficiently, and effectively troubleshoot issues in demanding, high stress situations
- Ability to provide support/coverage at other shifts and accounts, including on-call, overnight, and weekends
- If account contract includes on-call services, must be within 45 minutes driving distance from the account
- Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects
- Ability to remain standing and/or walking for an extended period of time
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity
- Excellent analytical skills
- Excellent interpersonal skills
- Excellent equipment problem-solving skills
- Excellent time management skills with ability to use independent judgment and critical thinking effectively
- Must be able to explain and generate detailed guidelines and procedures
- Experience in OR technical support or surgical services
- Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.)
Company overview
Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.