OnSite Specialist - Springfield, IL
Stryker
Summary
As an On-Site Specialist, you’ll bring technical skills and a service-focused mindset to provide service to minimally invasive surgical procedures. You’ll assist in the operating room, maintain surgical equipment, and help keep everything running smoothly behind the scenes. It’s a fast-paced role with real impact on patient care.
Job description
What you will do:
- Facilitate the use of Stryker Endoscopy equipment in coordination with the OnSite Specialists team, surgical teams, Sterile Processing teams, and biomedical teams, while maintaining OnSite Operations standards and expectations.
- Ensure Stryker Endoscopy equipment is properly prepared, fully operational, and compliant with standards to enable safe and efficient surgical procedures.
- Proactively identify the needs of surgical teams and address equipment issues promptly and effectively.
- Troubleshoot and repair surgical devices to maintain peak performance.
- Maintain up-to-date product knowledge through Stryker training and communicate key insights to clinical teams.
- Document and communicate data to contribute to ongoing improvement efforts.
- Adhere to all safety guidelines and regulatory standards, including HIPAA and patient privacy requirements.
- Meet work schedule to ensure consistent surgical coverage as required by the medical facility.
- Clean, inspect, and assemble surgical instruments in preparation for sterilization in the Sterile Processing Department.
What you need:
Required Qualifications
- High school diploma or high school equivalent degree.
- 0+ years of experience in customer service or technical assistance roles.
- Ability to lift up to 50 lbs occasionally, move up to 20 lbs continuously, and perform tasks requiring standing, walking, visual acuity, color vision, and manual dexterity daily.
- Strong communication, time management, and critical thinking skills.
- Proficiency in Microsoft Office.
- Ability to obtain HSPA certification within 6 months of hire (with annual renewal).
Preferred Qualifications
- Associate or bachelor’s degree, or relevant medical certifications.
- Experience in operating rooms or with surgical equipment.
- Experience in Sterile Processing (HSPA/CRCST certification preferred).
Requirements
- High school diploma or high school equivalent degree.
- 0+ years of experience in customer service or technical assistance roles.
- Ability to lift up to 50 lbs occasionally, move up to 20 lbs continuously, and perform tasks requiring standing, walking, visual acuity, color vision, and manual dexterity daily.
- Strong communication, time management, and critical thinking skills.
- Proficiency in Microsoft Office.
- Ability to obtain HSPA certification within 6 months of hire (with annual renewal).
Benefits
- Comprehensive benefits package
Company overview
Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.