Onsite Support Specialist - Atlanta, GA

Job Duties

• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
• Provide in-servicing sessions for operating room personnel on Olympus equipment regularly based on staff needs.
• Provide clinical equipment management support on all Olympus equipment (pre, intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary, including basic electronic troubleshooting.
• Coordinate periodic evaluations of the equipment with the customer to determine repair or replacement needs in the event of damage, loss, wear and tear.
• Perform routine maintenance on the equipment including pre-use inspection, evaluation of equipment malfunction, and periodic functionality testing to proactively prevent issues during operation.
• Work with customer to schedule inspection, repair and/or replacement of equipment when damaged, worn, or lost.
• Follow procedures to notify, track and report lost or damaged equipment.
• Coordinate with customer shipping and receiving departments as well as Olympus Service groups to expedite repairs of the equipment.
• Monitor and, if requested, report the customer's Olympus repair expenditures; note significant repair issues or occurrences.
• Maintain professional appearance, work ethic and attitude as required by Olympus Americas Inc. and the facility assigned.
• Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Job Qualifications

Required: Associate's degree or equivalent relevant experience required. Relevant job history will be considered. Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science or related discipline required. Solid working knowledge of electronics and audiovisual equipment. Basic computer skills including Microsoft Office. Strong verbal and written communication skills. Must be comfortable with public speaking, delivering an in-service/demonstration to a group. Must possess a high degree of self-reliance, initiative and creativity. Excellent work ethic, proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively. Eager to learn and grow, accept and apply feedback. Dedicated to consistently delivering superior customer service. Organizing: can marshal resources to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Adaptability: ability to adapt and thrive in a fast-paced, high-stress environment under pressure individually and/or as a member of the team with a sense of urgency. Problem Solving: excellent analytical and problem solving skills. Ethics and Values: has integrity, accountability and dependability. Travel less than 20% annually. Potential overnight and air travel. Must be able to operate a vehicle.

Preferred: Operating room experience and demonstrated knowledge of anatomy, surgical procedures and aseptic technique preferred.