Open Access Engagement Case Manager
The Mental Health Center of Greater Manchester Inc
Summary
The Mental Health Center of Greater Manchester is seeking an Open Access Engagement Case Manager to support patients who have completed an intake and are waiting to begin services. The case manager maintains contact with patients, helps them access community resources, and coordinates with the intake team. They also close the loop on referrals by confirming whether patients connected with the recommended services and following up when additional help is needed.
Job description
Duties and Responsibilities
- Provide targeted case management, including needs assessments, care planning, monitoring and follow-up, and referrals to community resources for patients awaiting team assignment.
- Provides evidence-based therapeutic services to patients after intake while they wait for team assignment, in community settings, patients' homes, by telehealth, or in the office
- Ensures accurate and timely documentation of all services provided to patients in the electronic medical record, and completes all documentation required by the state, insurers, and the agency.
- Attends team meetings, supervision, staff meetings, and required trainings.
- Communicates with other teams regarding patient needs and updates
Knowledge, Skills, and Abilities
- Ability to think critically and ensure actions and decisions align with the code of ethics, agency policies and procedures, and the state He-M rules governing Community Mental Health Centers
- Knowledge of, or willingness to learn about, thought disorders, mood disorders, and substance use disorders
- Strong communication skills
- Time management and organizational skills
- Ability to work collaboratively with multidisciplinary team members and patients, and to use electronic medical records
- Comfort with transporting patients in your personal vehicle and visiting patients in their homes
- Ability to provide services in person during the workday and attend in-person team meetings
- Computer and mobile device skills, including Microsoft Outlook, Microsoft Teams, and iPhone
Skills and Competencies
- Commitment to teamwork
- Self-starter who works well independently
- Strong time management and organizational skills
- Excellent communication skills with co-workers, staff, clients, and community partners
Requirements
- Minimum of a bachelor's degree
- Minimum of one year of relevant experience
- At least one year of work in psychiatric or mental health services
- Valid driver's license
- Automobile with liability insurance of $100,000/person $300,000/accident
- Fundamental computer skills to process email and access client information
- Ability to provide services in person during the workday and attend in-person team meetings
- Comfort transporting patients in personal vehicle and visiting patients in their homes
Benefits
- Health Insurance
- Dental Coverage
- Vision Coverage
- Personal Time Off (PTO)
- Extended Illness Leave (EIL)
- 7 Paid Holidays
- 403(b) Retirement Plan
- Tuition Assistance
- Short- and Long-Term Disability
- Life Insurance
- Flexible Spending Accounts (FSAs)
- Flexible Work Options
- Employee Assistance Program (EAP)
- Company Discounts
- Employee Recognition Events
- Competitive Salaries
- Supervision towards Clinical Licensure
- Public Service Loan Forgiveness Program
- NH State Loan Repayment Program
Company overview
The Mental Health Center of Greater Manchester Inc is a specialized healthcare provider focused on delivering comprehensive mental health services to the Greater Manchester community. As a dedicated mental health care organization, it provides essential behavioral health services, counseling, and therapeutic interventions for individuals and families facing mental health challenges. The center operates as a critical community resource, offering outpatient mental health treatment, crisis intervention services, and ongoing support programs designed to address various mental health conditions. With a commitment to accessible mental healthcare, the organization serves diverse populations across the Greater Manchester region, providing evidence-based treatments and personalized care plans. The center plays a vital role in the local healthcare ecosystem by bridging gaps in mental health services and promoting mental wellness through community outreach and education initiatives. Its mission centers on improving mental health outcomes and enhancing the quality of life for individuals struggling with psychological disorders, while also working to reduce stigma associated with mental health treatment in the community.