Operational Excellence Specialist WMCG
Wellstar Health System
Summary
The Operational Excellence Specialist facilitates process and performance improvement activities throughout the WMCG Enterprise. This role facilitates performance improvement projects that have been assigned by Operational Excellence management. These projects may focus on improvement in clinical outcomes, patient safety, cost reduction and efficiency, revenue cycle, clinical utilization and management, integrated growth and performance management, and patient/customer experience. Additionally, these projects may be focused on implementation of new and innovative ways to conduct business and processes.
Job description
Job Summary
The Operational Excellence Specialist facilitates process and performance improvement activities throughout the WMCG Enterprise. This role facilitates performance improvement projects that have been assigned by Operational Excellence management. These projects may focus on improvement in clinical outcomes, patient safety, cost reduction and efficiency, revenue cycle, clinical utilization and management, integrated growth and performance management, and patient/customer experience. Additionally, these projects may be focused on implementation of new and innovative ways to conduct business and processes.
Core Responsibilities and Essential Functions
- Identifies, collects, analyzes, and summarizes data that relates to assigned process improvement projects and documents this information in the department project database. Gathers data through collection methods such as the functional Lean and Six Sigma tools and practices of Flowcharting/VSM, Brainstorm and Affinity Diagrams, Cause and Effect Diagrams and other tools commensurate with competency and training.
- Under moderate supervision, coordinates performance improvement events/projects by leading small teams in the use of Lean and Six Sigma methodologies, tools, and other techniques to optimize processes, eliminate waste, improve quality, and reduce costs.
- Stays informed and competent in the most current approaches, methodologies, and evidence-based practice in the disciplines of Lean and Six Sigma, Project Management and how to apply these principals in a hospital/healthcare setting.
- Actively supports the Department of Operational Excellence in the development of relationships and strategies for collaboration with hospitals/health staff and patients to promote value-based care delivery.
- Supports a culture of Patient and Family Centered Care through projects and activities focused on the patient experience and is responsive to patients/families concerns and grievances as indicated.
- Performs other duties as assigned
- Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Requirements
- Bachelors Public Health or Bachelors Business Administration/Management or Bachelors Nursing or Bachelors Information Technology or Bachelors Other / Related Field
- CSSYB - Certified Lean Six Sigma Yellow Belt within 1 Year
- CSSYB- Certified Lean Six Sigma Green Belt Upon Hire Preferred
- Minimum 2 years a healthcare or business setting with a focus on process and performance improvement and/or project management. Required
- Minimum 4 years a healthcare or business setting with a focus on process and performance improvement and/or project management. Preferred
- Knowledge of Lean and Six Sigma and other continuous process and performance methodologies High
- Previous experience working in an Operational Excellence (OpEx), Performance Improvement, Quality, or related department in a healthcare setting Low
Company overview
Wellstar Health System is one of Georgia's largest and most comprehensive integrated healthcare systems, founded in 1993 and headquartered in Marietta, Georgia. As a non-profit health system, Wellstar operates with a mission to enhance the health and well-being of every person it serves through its PeopleCare approach. The system employs approximately 29,469 to 33,000 team members across multiple hospitals, health parks, medical offices, outpatient centers, pediatric centers, nursing facilities, and hospice and home care services. Wellstar is nationally recognized for operating Georgia's largest integrated trauma network and features the second-largest Emergency Department in the United States. The organization provides more than $1 billion annually in charity care and community programs, demonstrating its commitment to community health. Wellstar has earned numerous accolades including recognition on Fortune's 100 Best Companies to Work For, Best Workplaces in Health Care, and PEOPLE Companies that Care lists. The system embraces innovation through its venture firm Catalyst by Wellstar, which nurtures early-stage healthcare companies, and maintains academic partnerships with institutions like the Medical College of Georgia for caregiver training. With specialties spanning cardiovascular care, oncology, women's health, pediatrics, musculoskeletal services, and numerous other medical disciplines, Wellstar delivers comprehensive healthcare across all stages of life.