Operational Initiatives Coordinator

About the Role

The Operational Initiatives Coordinator supports the planning, coordination, implementation, and sustainment of operational programs and initiatives across a multi-site healthcare organization. This role serves as a key operational resource by assisting with project execution, training coordination, process documentation, reporting, and change management activities.

The Operational Initiatives Coordinator works closely with Operations, Clinical Leadership, Shared Services, IT, and other cross-functional teams to support operational excellence, process standardization, and organizational initiatives. This position helps facilitate successful implementation of new programs, system enhancements, acquisitions, and operational improvements while ensuring effective communication and adoption across market.

What You'll Do

• Provide administrative and operational support for enterprise-wide initiatives, projects, and operational programs.
• Coordinate assigned initiative activities, timelines, deliverables, and follow-up tasks to ensure projects remain on track.
• Support onboarding and integration activities for newly acquired clinics, including system readiness, communication, training coordination, and operational transition support.
• Assist with EMR-related implementations, enhancements, testing, and adoption activities.
• Develop, maintain, and distribute project documentation, SOPs, job aids, reference materials, and operational communications.
• Coordinate meetings, training sessions, testing activities, and stakeholder communications related to operational initiatives.
• Track initiative progress and maintain project documentation, action items, risks, and status updates.
• Assist with change management efforts by supporting training delivery, end-user communication, and adoption monitoring.
• Support operational programs such as patient outreach initiatives, Net Promoter Score (NPS) programs, SOP management, patient experience initiatives, and other organizational programs.
• Support data collection and analysis efforts to measure program effectiveness and identify opportunities for improvement.
• Manage all online insurance portals across company platforms.
• Provide remote and occasional on-site support for operational initiatives, training events, integrations, and market-specific needs.
• Maintain a high level of organization, accuracy, and professionalism while managing multiple priorities.
• Perform other duties as assigned.

Work Environment

• This position operates in a hybrid professional work environment, balancing remote and onsite responsibilities.
• Occasional travel may be required to support operational initiatives, training activities, acquisitions, integrations, and other organizational needs.

Who You Are

• Associate or bachelor's degree in business, Healthcare Administration, Operations, or a related field; or equivalent combination of education and experience.
• One to three years of experience in healthcare operations, project coordination, clinic operations, shared services, or a related field.
• Experience coordinating projects, programs, or operational processes.
• Strong proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Problem-solving and analytical thinking.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service-oriented approach with a collaborative mindset.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to learn and support operational systems, reporting tools, and healthcare technologies.
• Adaptability and flexibility in a changing environment.
• Commitment to continuous improvement and operational excellence.
• Ethical conduct and professionalism.