Operational Initiatives Specialist

About the Role

The Operational Initiatives Specialist is responsible for the planning, execution, and sustainment of operational programs and initiatives across a multi-site clinic network. This exempt role exercises independent judgment and discretion in supporting cross-functional initiatives, advising stakeholders, and driving consistent operational execution across markets.

The Specialist plays a key role in supporting new partner integrations through training support, process adoption, and program rollout activities. Mainly focused on EMR transition, training, execution, EMR to EMR system readiness, training and execution of potential acquisition. Serving as a critical operational resource across all regions, the position focuses on quality execution, continuous improvement, and effective change management.

What You’ll Do

• Support and contribute to cross-functional operational initiatives by independently managing assigned workstreams, timelines, and deliverables.
• Exercise judgment in prioritizing tasks, identifying risks, and escalating issues to ensure initiatives remain on track and aligned with organizational objectives.
• Partner with internal stakeholders across operations, clinical leadership, IT, strategy, and project management to support initiative planning and execution.
• Communicate proactively with stakeholders by providing updates, synthesizing feedback, and supporting alignment across markets and operational programs.
• Assist in the development, analysis, tracking, and reporting of key performance indicators (KPIs) to evaluate operational effectiveness and program impact.
• Support change management activities, including assisting with training strategies, process documentation, adoption support, and end-user enablement.
• Provide consultative and hands-on operational support to markets as needed, including occasional on-site support to facilitate implementation and adoption.
• Support enterprise-wide operational programs such as the Patient Outreach Program, Standard Operating Procedures (SOPs), Net Promoter Score (NPS) / Patient Satisfaction Program, and other initiatives as assigned.
• Manage Integrations with newly acquired acquisitions. Be the main project manager on EMR integration, and company acquisitions.
• Collaborate with cross-functional partners to maintain and update Power BI/Quick site dashboards and operational reports, ensuring data accuracy and usability.
• Serve as a central coordination point for documentation, communication, and planning efforts related to operational initiatives and integrations.
• Collaborate closely with strategy and project management teams to ensure initiatives are aligned with organizational priorities and operational standards.
• Perform other duties as assigned, consistent with the scope and level of this exempt role.

Work Environment

• This position operates in a hybrid professional work environment, balancing remote and onsite responsibilities. The role utilizes standard office equipment and collaboration technologies and requires frequent communication and partnership with clinic personnel, operational leaders, shared services teams, and other stakeholders across the organization.
• Travel to clinic locations will be required to support operational initiatives, integrations, training, or process adoption activities. When on-site, the role may involve exposure to active clinical or administrative settings.

Who You Are

• Bachelor’s degree required.
• Experience supporting operations in a multi-site patient care, healthcare services, or similarly complex environment preferred.
• Experience in Orthotics and/or Prosthetics (O&P) strongly preferred.
• Demonstrated ability to work independently and exercise sound judgment in managing priorities and operational support activities.
• Strong organizational and analytical skills with the ability to manage multiple initiatives simultaneously.
• Excellent verbal and written communication skills, with the ability to communicate effectively across levels and functions.
• Customer service oriented with a collaborative, solutions-focused mindset.
• Detail-oriented with a strong focus on accuracy, consistency, and quality execution.
• Proficiency in data analysis, reporting tools, and dashboards (e.g., Power BI) preferred.
• Ability and willingness to travel occasionally based on operational needs.
• Willingness to travel occasionally to support operational needs.
• Strong patient-first mindset and commitment to service
• Servant leadership style with a collaborative, team-oriented approach
• Team player & collaborative
• High level of integrity and ethical conduct
• Results driven, growth-oriented and organized
• Analytical problem-solver with strong attention to detail
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)