Operational Installation Manager – Americas
Medtronic
Summary
You will be responsible for driving the end-to-end operational readiness and execution of Hugo RAS System installations across the Americas, ensuring that equipment, consumables, field resources, logistics, training, and customer requirements are aligned to enable successful installation and commissioning at hospital sites.
Job description
This includes managing installation readiness from the sales pipeline through delivery and commissioning; coordinating pre-sale site surveys with Field Technical Services; tracking and resolving site readiness gaps; ensuring the availability of equipment and required instruments; securing Startup Specialist coverage; and aligning installation schedules and customer commitments with Sales, Supply Chain, Field Service, and other stakeholders.
In parallel, you will be a key operational lead and contributor to Order-to-Cash activities across the Americas. You will drive operational readiness, improve order processing and fulfillment, and support the implementation of scalable processes and business systems as we onboard new countries.
Primary Responsibilities
- Drive installation planning and execution by participating in weekly Americas sales funnel reviews, assessing installation requirements, and aligning operational readiness with the sales pipeline and customer commitments
- Coordinate pre-sale site inspections with Field Service, track findings, and drive resolution of issues that could prevent or delay a sale
- Monitor the availability and stocking levels of consumables and reusable instruments for accounts across the region
- Secure assignment of a Startup Specialist for each account and ensure resource availability aligns with installation schedules
- Ensure customer orders for consumables and reusable instruments are placed and fulfilled to support the initial use of the system
- Manage commissioning logistics, including shipment tracking, schedule coordination, and timely communication with Sales, Field Service, and the Startup Specialist
- Coordinate pre-delivery site inspections, installation schedules, and commissioning activities with Medtronic teams and hospital representatives to ensure installations are completed as planned
- Manage special customer requests related to commissioning and proactively resolve operational issues that may impact execution
- Maintain operational metrics, trackers, and dashboards to monitor progress, identify risks, and ensure transparent communication of installation status and performance
- Drive continuous improvement by maintaining standard work, defining and monitoring key performance metrics, utilizing global tools, analyzing root causes, and implementing corrective actions
- Coordinate with Clinical Research and Training (CRMS-PACE) if scheduled in-person training for surgeons and hospital staff is in alignment with installation timelines
- Coordinate export shipments across the region, ensuring accurate and complete shipping documentation, timely shipment execution, and compliance with applicable requirements
- Coordinate with global and regional distribution centers to monitor and manage customer order fulfillment of consumables and reusable instruments
Key Areas of Expertise
- Supply Chain & Inventory Management
- Logistics & Order Fulfillment
- Capital Equipment Sales Support
- Order-to-Cash (OTC) Operations
- Installation Planning & Operational Execution
- Project Management & Cross-functional Coordination
Requirements
- Strong execution mindset
- Attention to operational detail
- Ability to manage multiple priorities
- Proactive approach to identifying risks, resolving bottlenecks, and improving performance
- Supply Chain & Inventory Management expertise
- Logistics & Order Fulfillment expertise
- Capital Equipment Sales Support expertise
- Order-to-Cash (OTC) Operations expertise
- Installation Planning & Operational Execution expertise
- Project Management & Cross-functional Coordination expertise
- For baccalaureate degrees earned outside of the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
- Unrestricted U.S. work authorization at time of hire and for duration of employment
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance/Reimbursement
- Simple Steps Well-being Program
- Incentive Plans
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.