Operations Analyst I (DCR)
DaVita Kidney Care
Summary
The Operations Analyst I provides operational and systems support for DaVita Clinical Research (DCR) by executing day-to-day Clinical Trial Management System (CTMS—including Clinical Conductor Enterprise [CCE] and RealTime-CTMS) workflows, protocol and budget builds, and study management. Under the guidance of CTMS Operations Manager, this entry-to-intermediate level role is responsible for maintaining high clinical data integrity, resolving routine system and visit discrepancies, generating operational reports, and supporting clinical research teams, investigators, and site personnel to ensure smooth trial operations.
Job description
Essential Duties & Responsibilities
Management (50%)
- Manages the setup, configuration, and maintenance of clinical trial study builds in CTMS platforms (Clinical Conductor Enterprise, RealTime-CTMS) by translating approved clinical study protocols and executed agreements into actionable system configurations.
- Executes routine month-end clinical trial operational activities within established deadlines by performing subject visit approvals and study milestone tracking across assigned trials.
- Administers participant stipend card operations with card assignment validation and tracking.
Clinical Trial Management System (CTMS) Administration Support (30%)
- Maintains high data quality standards across CTMS and connected clinical databases through routine audits and data validation checks.
- Generates and distributes reports as requested by stakeholders.
- Configures and maintains study personnel, investigator profiles, clinical sites, and vendor/facility records under the direction of manager.
- Provides frontline end-user support, answers routine system inquiries, manages user access requests, and escalates complex technical issues to senior team members.
Continuous Improvement & Training (15%)
- Follows established department and organizational policies and procedures.
- Contributes to the maintenance of internal process documentation and user guides.
- Actively participates in team meetings, 1:1 coaching sessions, and continuous learning opportunities to deepen clinical research and systems knowledge.
Other Duties as Assigned (5%)
Requirements
- BS/BA in science, statistics or related field required including Biostatistics, Data Science, Economics, Computer Science
- Experience working with Tableau, research databases (i.e. RAVE, Medidata), Clinical Trial Management Systems is strongly preferred
- Prior experience with or exposure to Clinical Trial Management Systems (e.g., Clinical Conductor Enterprise [CCE], RealTime-CTMS) or clinical databases (e.g., EDC, Medidata RAVE)
- Intermediate to advanced proficiency in Microsoft Excel (e.g., VLOOKUP/XLOOKUP, pivot tables, data sorting/filtering, formatting) and Microsoft Office 365 Suite
- High attention to detail with strong analytical and problem-solving skills; ability to identify patterns, data errors, and numerical inconsistencies
- Exposure to data analytic platforms, including experience within Power BI and/or R
- Commitment to and role model of DaVita's values with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors
- Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
- Ability to work effectively in both remote and team-oriented environments
- Must be detail oriented with strong analytical, organizational and communication skills
- Travel required, less than 10%
- Deals with confidential information and/or issues using discretion and judgment
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- PTO Cash Out
- Family Resources
- EAP Counseling Sessions
- Headspace Access
- Backup Child & Elder Care
- Maternity/Paternity Leave
- Professional Development Programs
Company overview
DaVita Kidney Care is a leading American healthcare provider specializing in kidney dialysis services, operating as one of the largest dialysis companies in the United States. Founded in 1992 and headquartered in Denver, Colorado, DaVita operates a vast network of 2,675 outpatient dialysis centers across the United States, serving approximately 200,800 patients, with an additional 367 centers in 11 other countries serving 49,400 patients. The company primarily treats end-stage renal disease (ESRD), providing life-sustaining dialysis treatments that patients typically require three times per week. DaVita holds approximately 37% market share in the U.S. dialysis market and is publicly traded on the New York Stock Exchange under the ticker DVA. The company's name, derived from the Italian phrase "Dare Vita" meaning "to give life," reflects its mission to provide essential kidney care services. With approximately 76,000 employees, DaVita has established itself as a Fortune 500 company and a significant player in the healthcare industry, with Berkshire Hathaway owning a 41.2% stake in the organization.