Summary

Tempus AI, Inc. (NASDAQ: TEM) is a pioneering healthcare technology company founded in 2015 by Eric Lefkofsky in Chicago, Illinois. The company was established after Lefkofsky's wife was diagnosed with breast cancer, driving his mission to revolutionize cancer care through technology and artificial intelligence. Tempus specializes in applying AI to advance precision medicine by collecting and analyzing vast amounts of molecular, clinical, and genomic data. The company operates across multiple therapeutic areas including oncology, cardiology, radiology, neurology, psychiatry, and dermatology. Tempus provides comprehensive diagnostic services including next-generation sequencing (NGS), PCR profiling, and molecular pathology testing. Its AI-powered platform enables physicians to make real-time, data-driven decisions for personalized patient care and targeted therapies. The company went public in June 2024 and has expanded globally with operations in multiple countries. Tempus continues to innovate at the intersection of healthcare and artificial intelligence, aiming to ensure patients receive the right treatments at the right time for improved health outcomes.

Job description

Responsibilities

Support the Life Sciences Sequencing Operations team by managing biotech and pharma customer account activities, collecting key project metrics, organizing project performance, and preparing detailed client-facing materials for meetings and touchpoints.
Coordinate across internal stakeholders—including laboratory, report generation, order processing, finance, and customer success teams—to ensure samples move efficiently through the lab, proactively flagging at-risk samples and swiftly addressing bottlenecks to meet project timelines and budgets.
Review LIMS sample entries to identify and resolve entry issues, escalating recurring or thematic issues to the Manager for collaborative resolution.
Serve as the primary point of contact for clinical sites, addressing and clarifying questions regarding the lab manual, kits, shipping logistics, and related topics.
Act as the main contact for correcting errors in requisition forms and other study documentation, escalating recurring or thematic issues to the Manager for collaborative resolution.
Own the process for submitting and resolving systems issues (e.g., SFDC tickets, LIMS tickets), ensuring timely follow-up and resolution.
Support the manager in day-to-day sample tracking and reporting, maintaining accurate and organized documentation across all projects and portals.
Draft, format, and support the preparation of all lab-associated documents for studies (e.g., lab manuals).
Collaborate with the Clinical Study Manager (CSM) and Laboratory Data Manager (LDM) for sample reconciliation, including querying sites for missing baseline samples.
Create and maintain Salesforce opportunities and preferences, keeping clinical trial site and sponsor account information accurate and up to date.
Contribute ideas and expertise to internal initiatives to enhance product offerings and ensure the team is equipped with effective resources, guidelines, and SOPs.

Qualifications

A self-starter with strong proactive communication skills, who is highly organized and systematic with strong attention to detail and the ability to prioritize multiple competing tasks.
Energized by working with external stakeholders and interested in client management long-term.
Creative and analytical mindset in order to problem solve, and confidence to ask key questions on workflows and processes.
Commitment to the success of the team; brings a collaborative attitude and the ability to create strong relationships.
Skillful at working both independently and in team settings and comfortable with a fast-paced environment.
Comfort with ambiguity and understanding complex process workflows.
Demonstrated interest in the Healthcare industry, especially the 'business' side of science through prior professional or extracurricular experiences.
Prior work in industries (2+ years) related to Life Sciences, genomic sequencing, or oncology.
Relevant experience in management consulting, customer success, laboratory testing, account management, or client-facing role is a plus.
Experience in a healthcare technology company is highly preferred.
Degree or relevant experience in cancer biology, molecular biology, immunology, bioengineering, computational biology, or related fields are highly preferred.
Advanced skills in Google suite, Slack, Microsoft Office (especially Excel), Salesforce.com and/or Looker experience is a plus

Requirements

2+ years of prior work in industries related to Life Sciences, genomic sequencing, or oncology
Strong proactive communication skills
Highly organized and systematic with strong attention to detail
Ability to prioritize multiple competing tasks
Creative and analytical mindset for problem solving
Comfort with ambiguity and understanding complex process workflows
Demonstrated interest in the Healthcare industry
Skillful at working both independently and in team settings
Relevant experience in management consulting, customer success, laboratory testing, account management, or client-facing role is a plus
Experience in a healthcare technology company is highly preferred
Degree or relevant experience in cancer biology, molecular biology, immunology, bioengineering, computational biology, or related fields are highly preferred
Advanced skills in Google suite, Slack, Microsoft Office (especially Excel), Salesforce.com and/or Looker experience is a plus

Benefits

Medical insurance
Incentive compensation
Restricted stock units

Company overview

Tempus AI, Inc. (NASDAQ: TEM) is a pioneering healthcare technology company founded in 2015 by Eric Lefkofsky in Chicago, Illinois. The company was established after Lefkofsky's wife was diagnosed with breast cancer, driving his mission to revolutionize cancer care through technology and artificial intelligence. Tempus specializes in applying AI to advance precision medicine by collecting and analyzing vast amounts of molecular, clinical, and genomic data. The company operates across multiple therapeutic areas including oncology, cardiology, radiology, neurology, psychiatry, and dermatology. Tempus provides comprehensive diagnostic services including next-generation sequencing (NGS), PCR profiling, and molecular pathology testing. Its AI-powered platform enables physicians to make real-time, data-driven decisions for personalized patient care and targeted therapies. The company went public in June 2024 and has expanded globally with operations in multiple countries. Tempus continues to innovate at the intersection of healthcare and artificial intelligence, aiming to ensure patients receive the right treatments at the right time for improved health outcomes.