Operations Associate, RCM Special Projects
Grow Therapy
Summary
We're looking for a motivated and detail-oriented Operations Associate to join our Insurance Operations team, focused on supporting high-impact revenue cycle projects. In this role, you'll work closely with cross-functional partners/stakeholders to build and maintain the revenue systems that enable our provider network to thrive. You'll build, scale, and pressure test the processes that power the revenue collection engine of Grow.
Job description
The Opportunity
We're looking for a motivated and detail-oriented Operations Associate to join our Insurance Operations team, focused on supporting high-impact revenue cycle projects. In this role, you'll work closely with cross-functional partners/stakeholders to build and maintain the revenue systems that enable our provider network to thrive. You'll build, scale, and pressure test the processes that power the revenue collection engine of Grow.
What You'll Be Doing
- Support and improve key workflows that keep our operations running smoothly, working closely with Engineering to bring new features to life.
- Dive into data to help us make smart decisions: pull reports, analyze trends, and turn insights into action that supports the Insurance Operations team.
- Track and monitor the health of our operations: own key metrics, flag when something's off, and partner with the team to troubleshoot and improve processes.
- Drive change across teams like Growth, Customer Support, and Technology to make sure our systems stay efficient, scalable, and patient-centered as we grow.
What You'll Bring
- A Problem Solver: 1–2 years of experience in revenue cycle or healthcare operations; confident using tools like Excel, Hex, Looker, or other analytics platforms to spot patterns, analyze trends, and improve workflows.
- Mission-Driven: motivated by work that makes a real impact and eager to contribute to Grow Therapy's mission of making mental health care more accessible.
- Adaptable & Agile: at least a year of experience in a startup or similarly fast-paced environment; comfortable when priorities shift.
- A Team Player: experience on cross-functional projects; communicates openly, values feedback, and aligns on outcomes/timelines.
- Confident and curious: confident using Excel or Google Sheets, including writing formulas, building pivot tables, and pulling insights from data. Bonus points for SQL.
Requirements
- 1–2 years of experience in revenue cycle or healthcare operations
- Confident using Excel, Hex, Looker, or other analytics platforms
- Comfortable applying structured problem-solving approaches
- At least a year of experience in a startup or similarly fast-paced environment
- Experience working on cross-functional projects
- Confident using Excel or Google Sheets, including formulas and pivot tables
- SQL experience is a bonus
Benefits
- Medical, Dental & Vision
- Life & Disability Insurance
- Free Therapy Access
- Retirement Savings
- Equity Opportunities
- Flexible PTO
- Paid Holidays
- Winter Break
- Paid Parental Leave
- New Child Stipend
- Wellness & Development Stipend
- Commuter Benefits
- Home Office Support
- Meal Benefits
- Pet Insurance Discounts
Company overview
Grow Therapy is a leading behavioral health technology company that operates an innovative online therapy platform designed to make mental healthcare accessible, affordable, and effective. Founded in 2020 and headquartered in New York City, the company has rapidly grown to become one of the largest behavioral health providers in the United States, serving over 1 million clients through a network of more than 14,000 licensed therapists and prescribers. Grow Therapy's provider-centric approach empowers independent mental health professionals by handling administrative burdens such as credentialing, billing, insurance claims, and client referrals, allowing them to focus on delivering quality care. The platform connects patients with therapists who match their specific needs based on specialty, identity, language, and insurance coverage, with many clients paying as little as $21 per session through insurance partnerships. Backed by prominent investors including Sequoia Capital, Goldman Sachs Alternatives, and Transformation Capital, Grow Therapy has raised significant funding, including an $88 million Series C round in 2024. The company is recognized for its innovative technology that reduces no-show rates by 42% for clients and 70% for providers through features like automated appointment scheduling and measurement-informed care tools.