Operations Coordinator-Delnor OPIC Part Time Days
Northwestern Medicine
Summary
This is an onsite position at the NM Delnor Hospital campus without the option of hybrid or remote consideration. The schedule for this position is Mondays, Wednesdays, and Fridays 08:00a-4:30p.
Job description
The Operations Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities
- Support and direct the offices front-line clerical, and financial staff.
- Manage patients schedules with templates and optimize patient care hours to enhance productivity.
- Oversee flow of patient information to and from collaborating administrative offices.
- Ensure that patient safety, dignity and confidentiality are maintained at all times.
- Utilize tools and resources to support staff and enhance efficiency.
- Identify technical needs of the practice and work with IT for resolution (phone, copiers, fax machines, PCs, etc.).
- Monitor daily activity to ensure compliance with procedures.
- Resolve complex situations involving patients, staff and customers: consults with manager for guidance as needed.
- Schedule patients and allocate resources across hours of operation to maximize patient access, safety and satisfaction, cost-savings, and operational efficiencies.
- Complete other duties as assigned.
Requirements
- Bachelor's degree or, in lieu of degree, at least 5 years of work experience in an outpatient center
- Minimum of three years of work experience in a medical or related business
- Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid
- Solid understanding of patient flow in an outpatient setting
- Working knowledge of EPIC electronic medical record software, Microsoft Teams, Word and Excel
- Preferred: Experience with financial clearance center operations
- Preferred: Experience scheduling patients for outpatient infusion therapy
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Company overview
Northwestern Medicine is a premier integrated academic health system and the healthcare network of Northwestern University, headquartered in Chicago, Illinois. Established in 2009 through the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine, the system represents a strategic partnership to transform healthcare delivery. As an academic medical center, Northwestern Medicine encompasses comprehensive research, medical education, and patient care activities across its extensive network. The system operates 11 hospitals and more than 200 locations throughout the Chicagoland area, anchored by its flagship Northwestern Memorial Hospital in downtown Chicago. With over 33,000 employees and more than 4,400 aligned physicians, the organization provides advanced medical care across nearly every specialty. Northwestern Medicine is nationally recognized for its excellence in oncology, cardiology, orthopedics, neurology, and women's health services. The system maintains strong affiliations with the Feinberg School of Medicine, Lurie Children's Hospital, and the Shirley Ryan AbilityLab, fostering an environment of continuous innovation and scientific discovery. Five of its hospitals are ranked among "America's Best" by U.S. News & World Report, reflecting its commitment to superior quality, patient safety, and academic excellence in healthcare delivery.