Operations Coordinator

Primary Responsibilities

On-site Program Operations & Coordination

• Coordinate daily program operations to ensure the residential environment remains safe, organized, therapeutic, and aligned with treatment goals.
• Develop and maintain staff schedules for Youth Care Professionals (YCPs) to ensure appropriate coverage and compliance with required staff-to-youth ratios.
• Create and coordinate daily milieu programming, including recreational activities, therapeutic groups, and community outings.
• Arrange client transportation needs for medical or other necessary appointments.
• Collaborate with the Program Director, Program Supervisor, Executive Program Director, and other stakeholders to communicate operational priorities, program updates, and organizational initiatives.
• Assist with admissions, discharges, and other operational processes to support continuity of care and program efficiency.
• Maintain required records, reports, schedules, and operational documentation.

Staff Support & Workforce Development

• Assist with recruiting, interviewing, onboarding, orienting, and training Youth Care Professionals.
• Promote employee engagement, retention, teamwork, and a positive workplace culture.
• Maintain an active presence within the residential environment, providing real-time coaching, guidance, and operational support to staff.
• Serve as a resource for frontline staff and support effective communication between leadership and direct-care teams.
• Help ensure staff understand and follow program expectations, policies, and procedures.

Quality, Compliance & Risk Management

• Monitor staffing levels and ensure compliance with licensing, regulatory, accreditation, and organizational requirements.
• Monitor the timely completion of programmatic documentation in accordance with organizational policies, regulatory requirements, and established deadlines.
• Escalate documentation deficiencies and compliance concerns to the Program Director.
• Partner with the Compliance Coordinator to review incident reports, identify trends, and support corrective action plans.
• Assist with preparation for audits, inspections, licensing reviews, and accreditation visits.
• Support camera review processes and other monitoring activities as assigned.
• Support quality improvement initiatives across program activities.

Safety & Facilities Oversight

• Monitor facility safety, cleanliness, and overall environmental standards to maintain a welcoming and therapeutic setting.
• Track inventory levels for supplies, equipment, and program materials and coordinate replenishment as needed.
• Support the implementation of safety procedures, crisis response protocols, and risk management practices.
• Help ensure the residential environment remains compliant with health, safety, and regulatory standards.

Youth Care & Therapeutic Environment Support

• Support staff in implementing trauma-informed treatment interventions, behavioral support strategies, and individualized safety plans.
• Promote a positive, structured, and therapeutic milieu that supports youth development and treatment objectives.
• Assist in maintaining a safe and supportive environment that fosters dignity, respect, and positive youth outcomes.
• Monitor program activities and environmental conditions to ensure youth receive high-quality care and supervision.

Agency Participation

• Attend staff meetings and training sessions as required by Nexus.
• Understand and support the Nexus philosophy and treatment modalities.
• Understand and comply with all Nexus policies and procedures regarding client confidentiality.
• Perform other duties and responsibilities as assigned to support program operations and organizational goals.