Operations Coordinator Technician
Center for Autism and Related Disorders
Summary
The Operations Coordinator Technician assists the Operations Manager in the day-to-day operations of the center. The Operations Coordinator Technician will work under the supervision of the Operations Manager. The Operations Coordinator Technician will be responsible for assisting their Operations Manager in a variety of tasks, including but not limited to opening/closing the center, scheduling, client/employee files, cleaning and various operational duties. This position has no direct reports.
Job description
Essential Duties and Responsibilities
- Understand company objectives and meet with Opening and/or closing the center based on business needs
- Responsible for the day to day scheduling and adjustments, with oversight from the OM
- Coordinating and assisting major and minor scheduling changes as directed
- Optimization of schedules to ensure office meets fulfilled hours goals
- Monitoring client and technician cancellations in accordance with our cancellation policies
- Supports patients and clinicians during center-based services
- Regular cleaning and sanitizing of entryways, common areas, high-traffic office space and other areas of the center as determined by the Operations Manager
- Assist with the preparation and maintenance of employee and patient files in accordance with CARD policies and HIPAA standards
- Act as the greeter for the center and maintain a warm and welcoming environment providing excellent customer service
- All Operations Coordinator Technicians must obtain training and pass the necessary exams to be a behavioral technician and fill in as a technician when needed and/or provide routine therapy hours on a consistent scheduled basis as determined by leadership in the region
- Maintain inventory of all company equipment
- Attend required trainings and meetings
- Represent CARD professionally and ethically to internal and external stakeholders
- Additional duties as assigned
Requirements
- High school diploma or equivalent required
- Bachelor’s degree in health administration, business or related field preferred
- Project management experience preferred
- Bilingual in English and Spanish preferred
Knowledge, Skills, and Abilities
- Flexible schedule to accommodate clinic and patient needs (including some evenings and/or weekends)
- Ability to execute active listening and problem-solving skills to provide exceptional customer service
- Ability to react to day-to-day operational requirements in a professional and timely manner
- Ability to prioritize and multi-task to meet deadlines
- Excellent inter-personal relationship skills and the ability to work with individuals of all levels
- Proven strong written and verbal English communication skills including phone and e-mail etiquette
- Proven computer skills and knowledge of MS Excel, Word, Outlook; ability to provide basic IT support and use new computer systems and iPads
- Key characteristics: organized, dependable, good listener, professional, attention to detail and collaborative spirit
Requirements
- High school diploma or equivalent required
- Bachelor’s degree in health administration, business or related field preferred
- Project management experience preferred
- Bilingual in English and Spanish preferred
- Flexible schedule to accommodate clinic and patient needs (including some evenings and/or weekends)
- Ability to execute active listening and problem-solving skills to provide exceptional customer service
- Ability to react to day-to-day operational requirements in a professional and timely manner
- Ability to prioritize and multi-task to meet deadlines
- Excellent inter-personal relationship skills and the ability to work with individuals of all levels
- Proven strong written and verbal English communication skills including phone and e-mail etiquette
- Proven computer skills and knowledge of MS Excel, Word, Outlook; ability to provide basic IT support and use new computer systems and iPads
- Key characteristics: organized, dependable, good listener, professional, attention to detail and collaborative spirit
Company overview
The Center for Autism and Related Disorders (CARD) is one of the world's largest and most experienced autism treatment providers, founded in 1990 by Dr. Doreen Granpeesheh. As the third largest non-governmental organization in the United States contributing to autism research, CARD specializes in providing evidence-based Applied Behavior Analysis (ABA) therapy to individuals of all ages diagnosed with autism spectrum disorder (ASD). The organization operates treatment centers throughout the United States and globally, offering comprehensive services that include communication skills development, social interaction training, and daily living skills enhancement. CARD's treatment approach is grounded in scientific research and has been endorsed by the American Academy of Pediatrics and the U.S. Surgeon General as the most effective method for treating ASD. The organization employs a team of skilled clinicians including Board Certified Behavior Analysts (BCBAs) and behavior technicians who deliver individualized care tailored to each client's unique needs. Beyond clinical services, CARD actively contributes to autism research and community education, positioning itself as a leader in advancing understanding and treatment of autism spectrum disorders while maintaining a strong commitment to compassionate, family-centered care.