Operations Documentation Specialist (Onsite - Acton)

Job Summary

Join a key operations team where you'll drive process improvements, streamline workflows, and support critical distribution and fulfillment activities. This role is ideal for professionals with experience in documentation, ERP systems, inventory control, Lean/Six Sigma methodologies, and operational excellence. You'll play a hands-on role in creating procedures, developing training programs, managing KPI dashboards, supporting quality system documentation (CAPAs, ECOs, DCOs), and implementing initiatives that improve efficiency, accuracy, and service levels across the warehouse and distribution environment.

Position Overview

The Operations Documentation Specialist is responsible for supporting distribution and fulfillment operations through process optimization, standardization, documentation, and continuous improvement initiatives. This role is responsible for the distribution department’s process of business-critical documents, such as CAPAs, ECOs, DCOs, and RSWOs. The Operations Specialist will help create and maintain procedural documents, training, and safety records. This position will also support the creation and maintenance and reporting of departmental KPIs to management team to help drive improvements/changes for operations. This position will also support departmental activities and onboarding activities when required.

Responsibilities

• Document the processes performed by the US Operations/Distribution team. Is responsible for maintaining procedural documents. Will also advise/partner with department to create and implement new procedural documents and training.
• Automate reporting of KPIs. Partner with leaders to define relevant metrics.
• Create Rework Special Work orders using the quality records system in Arena.
• Document, track, and update any quality issues that require responses
• Create ECOs and DCOs as required for updating the Product life cycle system as needed.
• Create and execute on-board training for new employees.
• Manage and maintain departmental Safety procedures and requirements.
• Member of Safety Committee, recording any actions that arise from the meeting.
• Drive implementation of and maintain KPI dashboard.
• Identify, analyze, and implement process improvements that enhance productivity, quality, customer service, and operational efficiency.
• Support inventory, fulfillment, receiving, shipping, and warehouse process optimization initiatives.

Education and Experience

• High School diploma required. Associate degree or BA/BS in Supply Chain, Engineering or related discipline preferred.
• 2-3 years’ experience with documentation creation/process implementation a plus.
• Experience with Lean Manufacturing, Lean Warehousing, Six Sigma, or Continuous Improvement programs is a plus.
• Experience with SAP (or similar ERP) and Inventory Control. EWM is a plus.

Preferred Skills & Competencies

• Excellent verbal and written communication.
• Proficient in business environment software applications - MS Office.
• Familiarity using Product Life Cycle management system is a plus.
• Extremely service-oriented to internal customers.
• Must possess the ability to focus on details and ensure a high degree of data accuracy.
• Must be able to effectively prioritize and manage multiple tasks.
• The ideal candidate is highly motivated, proactively solves problems and can work both independently and in a team environment with minimal supervision.

NOTE: This position requires on-site working (requires on-site office/plant/lab work). #LI-Onsite